Senior Conference Services Manager

IHG•Washington, DC

2d•$38 - $41•Onsite

About The Position

As a Senior Conference Services Manager, you will build strong client relationships and drive group and event business by delivering exceptional service from the initial inquiry through post-event follow-up. You will coordinate event details, maximize sales and revenue opportunities, and ensure seamless communication between clients and hotel departments.

Requirements

Some college and 3-5 years of sales, marketing, hotel, or catering experience, or an equivalent combination of education and experience.
Fluent in English with strong verbal and written communication skills.
Strong organizational, problem-solving, mathematical, and negotiation skills.
Ability to manage multiple priorities and work effectively with guests, colleagues, and external partners.
Ability to lift/carry up to 25 pounds and frequently stand, walk, bend, stoop, and kneel.
Ability to travel for workshops, tradeshows, conventions, and other business events.
Flexibility to work evenings, weekends, and holidays as business needs require.
Alcohol awareness certification and/or applicable food handler or health certification as required by local regulations.

Nice To Haves

Hotel sales and/or catering experience preferred.

Responsibilities

Manage client inquiries, event bookings, contracts, and Banquet Event Orders (BEOs).
Identify client needs, provide personalized solutions, and maximize upselling opportunities.
Coordinate menus, food and beverage, room setups, group room blocks, VIP services, and other event details.
Conduct hotel and event space tours, tastings, and client entertainment as appropriate.
Partner with Operations and other hotel departments to ensure successful event execution and exceptional guest satisfaction.
Monitor event setups and service delivery to ensure compliance with client requirements and hotel standards.
Maintain accurate client records, event details, reports, billing, and post-conference documentation.
Develop and maintain relationships with meeting planners, corporate accounts, travel agencies, community organizations, and other business partners to generate repeat and new business.
Support departmental sales strategies, budgets, and business development initiatives.
Welcome and support group contacts during events and follow up after departure to secure future business.
Promote teamwork, effective communication, and quality service throughout the hotel.