Conference Services Manager

Omni Hotels & Spas•Hot Springs, VA

7d•Onsite

About The Position

The Conference Services Manager will be responsible for ensuring activities and functions for booked affairs are in compliance with property policy while maintaining high standards of quality and efficiency. This role focuses on maintaining optimum guest satisfaction and meeting or exceeding overall profitability objectives.

Requirements

High school diploma or equivalent.
Working knowledge of a hotel or resort.
2– 5 years previous experience in the hospitality industry, preferably in conference services.
Highly developed communication and sales skills.
Computer literate in Microsoft Word, Excel and able to learn Delphi FDC.
Excellent communication skills in all aspects: verbal, written and non-verbal.
Candidate should have experience in catering, sales, or conference services in an upscale hotel or resort property and/or an academic background in hospitality.
Appropriate, professional appearance and presentation.
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems.

Nice To Haves

College degree and related work experience preferred.

Responsibilities

Coordinate all aspects of activities for conference attendees as assigned by the Director of Catering & Convention Services and Conference Services Managers.
Coordinate meeting space, audio visual, culinary, beverage, outside rentals/vendors, and all event-related specifics through BEOs and resumes. Upsell to maximize the revenues in each of these areas.
Exceed all individual food & beverage revenue goals.
Develop an individual plan to exceed revenue goals.
Work with F&B and Conference Service teams to create profitable menus.
Conduct site inspections, planning meetings, conference calls, and pre- and post-event meetings when necessary.
Serve as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the group’s entire stay at the resort.
On conclusion of all events, review final bill and overall event evaluation with planner to ensure guest satisfaction.
Maintain relationships with and understand booking process for all relevant departments such as Spa, Golf and Activities.
Generate revenue by maximizing activity spend by groups.
Assist in preparing activities resumes for groups ten days prior to group arrival and reviewing all details in weekly Staff Meeting.
Adhere to the Catering and Conference Services Department’s standard operating procedures.
Help establish and maintain hotel’s marketplace position within social and corporate communities.
Proactively achieve consistently high Medallia scores by establishing rapport with clients and being visible as needed during events to ensure the client’s expectations have been met.
Assist in pre- and post-conference meetings as requested.
Remain available to hotel managers while on property.
Participate in all regular and operational meetings as required.
Other duties as assigned by Director of Catering & Convention Services.
Respond to any reasonable task as assigned by supervisor or manager.
Assist in other departments as needed and manage a positive relationship.
Stay current with Delphi trace list and account data.
Attend monthly departmental meetings.