Senior Conference & Events Manager

Cushman & Wakefield•New York, NY

3d•$119,000 - $140,000

About The Position

The Senior Conference & Events Manager supports guests and event organizers before, during, and after events, including high-profile client events, and supports teammates with execution. The role follows up on scheduling details and works closely with event sponsors, vendors, and personnel to provide exceptional customer service. It requires strategic planning and guidance for internal and external events. The manager leads events from concept through completion, overseeing logistics such as setup, audiovisual, catering, and accommodations. The position manages and develops one Conference and Events Coordinator and oversees four Facilities Technicians for event setup, refresh, and breakdown. It also coordinates with Facilities, physical security, architects, and expeditors; supports permits and insurance compliance; and assists with quarterly preparations for Global Board of Directors meetings. The role maintains event schedules and processes, responds to issues and changing requests, conducts walkthroughs and post-event evaluations, and ensures event spaces and closing duties meet required standards. The manager is also expected to maintain positive relationships and morale, complete reports and requests accurately and on time, assist with special projects, and perform other duties as required. The position requires a minimum of five years of office administration or closely related experience and a minimum of five years coordinating meetings and events. A college degree and/or related experience and training is preferred. The compensation range is $119,000 to $140,000. Eligible employees may enroll in a variety of benefit programs.

Requirements

Minimum of five years of experience in office administration or closely related experience, or an equivalent combination of education and experience sufficient to perform the essential duties.
Minimum of five years of experience coordinating meetings and events.
Exceptional interpersonal skills and professionalism in person and by telephone.
Ability to develop, maintain, and adhere to action items, responsibilities, goals, and initiatives.
Ability to learn quickly and follow detailed instructions.
Proficiency in Microsoft Office, including Outlook Calendar, Word, Excel, and PowerPoint.
Ability to lift 25 pounds and sit, walk, stand, or bend for extended periods.
Consistently accurate service and acute attention to detail.
Exceptional written and verbal communication skills.
Ability to multitask and manage multiple events, meetings, or projects in a fast-paced environment for varied client representatives.
Dependability, maturity, and ability to accommodate change.
Strong organizational skills.

Nice To Haves

College degree and/or related experience and training.

Responsibilities

Lead the planning, coordination, and execution of internal and external conferences and special events from concept to completion.
Coordinate and supervise event logistics, including setup, audiovisual, catering, and accommodations.
Conduct post-event evaluations to measure success, identify improvements, and gather customer feedback.
Manage and support the growth and development of one Conference and Events Coordinator.
Communicate with event organizers during planning and while on site.
Respond promptly to problems or issues arising during event preparation or execution.
Coordinate changes and additions requested by organizers and ensure setups meet event requirements.
Conduct pre-function walkthroughs to review setup details.
Ensure conference room and event standards, cleanliness, and furniture setups are maintained.
Notify Facilities of site deficiencies requiring corrective action.
Maintain positive guest and customer relations and anticipate and respond to needs.
Ensure Certificates of Insurance comply with landlord requirements before events.
Work with the architect and expeditor to file Temporary Place of Assembly permits.
Assist with quarterly site preparations for Global Board of Directors meetings.
Liaise with physical security to expedite VIP guest entry.
Oversee four Facilities Technicians to ensure event setups, refreshes, and breakdowns comply with scheduled times.
Assist in interviewing potential candidates.
Help create and improve event processes and procedures.
Direct final function-room breakdown and cleanup and ensure staff complete closing duties.
Maintain close communication with Facilities regarding high-profile events.
Submit landlord work orders for events requiring overtime cleaning, overtime freight, or extended rooftop access.
Maintain and update the event lookahead and setup schedule weekly.
Stay current on industry trends, emerging technologies, and event concepts.
Become familiar with Cushman & Wakefield and client policies, practices, and procedures relevant to the role.
Maintain positive team morale and lead by example.
Assist the client community professionally and supportively.
Complete daily responsibilities with self-managed initiative, including requests and deadlines.
Complete reports accurately and on time, with attention to detail.
Assist with special projects and other duties as needed.