Senior Concierge

RR Donnelley•New York, NY

20h•Onsite

About The Position

The Senior Receptionist is responsible for the reception desk, greeting visitors, and providing administrative or general office support. The role provides high-level front-of-house service to clients and visitors, handles incoming calls, and supports a professional, welcoming visitor experience. The position also includes tracking and completing work assignments to contracted deadlines, communicating about job or deadline issues, supporting continuous service improvement, and assisting office services or peer teams as needed. The employee must follow Williams Lea and client-site policies and use equipment and supplies cost-efficiently.

Requirements

High school diploma or equivalent required.
Minimum 3 years’ experience, preferably in a legal, banking, or large corporate environment.
Proven customer service skills to create, maintain, and enhance customer relationships and provide an exceptional introduction and visitor experience.
Intermediate skill using MS Office software, including Word, Excel, and Outlook, messaging systems, and job workflow tools.
Familiarity with general office procedures to meet and maintain client satisfaction.
Ability to work in a fast-paced team environment, both independently and collaboratively.
Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
Strong attention to detail and good organizational skills, with an emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns independently and understand when to escalate a problem to a supervisory level.
Excellent verbal and written communication skills, including professional telephone and email etiquette under immediate needs and pressure.
Must be self-motivated with a positive can-do attitude.
Must be able to interact effectively with people from multifunctional and diverse backgrounds.

Nice To Haves

Higher-level education or equivalent work experience.
Reception, switchboard, or administrative assistant experience.
Ability and willingness to learn the client’s business and employees’ needs to handle calls and greet visitors more efficiently.

Responsibilities

Perform reception work according to established procedures.
Answer and transfer incoming calls professionally, warmly, and promptly, often using a multi-line phone system.
Welcome clients and visitors and notify employees when visitors arrive.
Answer questions and guide clients and visitors with appropriate instructions and hospitality.
Provide high-level front-of-house services to clients and visitors.
Use appropriate logs and/or tracking software for assigned work.
Meet contracted deadlines for accepting, completing, and delivering work assignments.
Communicate with peers, supervisors, or clients about job or deadline issues.
Help foster continuous service enhancement and relationship building with the client.
Handle sensitive and/or confidential documents and information.
Perform quality assurance on own work and others’ work, if required.
May train more junior staff members.
Assist office services or other peer teams with workload as needed.
Complete other administrative tasks assigned by management.
Troubleshoot basic office equipment problems.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Depending on the role, compensation may also include overtime, shift differential, call-in, and/or stand-by pay.