Senior Concierge

RR Donnelley • New York, NY

1d • $24 - $34 • Onsite

About The Position

The Senior Concierge is responsible for reception desk services, greeting visitors, and providing administrative or general office support. The role provides professional, friendly, and timely support to clients, visitors, employees, and the client site, while following established procedures and applicable company and client policies. The position works Monday through Friday from 6:30 a.m. to 3:30 p.m.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Proven customer service skills to create, maintain, and enhance customer relationships and provide an exceptional introduction and visitor experience.
• Intermediate skill with Microsoft Office software (Word, Excel, and Outlook), messaging systems, and job workflow tools.
• Familiarity with general office procedures to meet and maintain client satisfaction.
• Ability to learn the client’s business and employees’ needs to handle calls and greet visitors more efficiently.
• Ability to work in a fast-paced team environment, independently and collaboratively.
• Ability to prioritize work, balance projects, and meet deadlines in a timely manner.
• Strong attention to detail and organizational skills, with an emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex or advanced tasks, equipment, or software concerns independently and recognize when to escalate issues to a supervisor.
• Excellent verbal and written communication skills, including professional telephone and email etiquette when responding to immediate needs and pressure.
• Self-motivated, with a positive can-do attitude.
• Ability to interact effectively with people from multifunctional and diverse backgrounds.

Nice To Haves

• Higher-level education or equivalent work experience.
• Reception, switchboard, or administrative assistant experience.

Responsibilities

• Perform reception work according to established procedures.
• Answer and transfer incoming calls professionally, warmly, and promptly, often using a multi-line phone system.
• Welcome clients and visitors to the office with warmth and professionalism.
• Notify employees when visitors arrive and answer questions.
• Guide clients and visitors with appropriate instructions and hospitality.
• Provide high-level front-of-house services to clients and visitors.
• Use appropriate logs and tracking software for assigned work.
• Meet contracted deadlines for accepting, completing, and delivering assignments.
• Communicate with peers, supervisors, or clients about job or deadline issues.
• Help foster continuous service enhancement and relationship building with the client.
• Handle sensitive and confidential documents and information.
• Perform quality assurance on own work and the work of others, if required.
• May train more junior staff members.
• Assist office services or other peer teams with workload as needed.
• Complete other administrative tasks assigned by management.
• Troubleshoot basic office equipment problems.
• Adhere to Williams Lea policies and client-site policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Depending on the role, compensation may also include overtime, shift differential, call-in, or stand-by pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED