Senior Concierge

Lifestyle Communities•Columbus, OH

13d•Onsite

About The Position

At Lifestyle Communities (LC), we take deliberate action every day to nurture a culture grounded in our purpose — to Build a Connection™. Whether you’re behind the bar, in the kitchen, or on the floor, your work helps create spaces where people come together, connect, and belong. We are guided by our core values — Performance, Quality, Communication, Teamwork, and Leadership — and fueled by our commitment to excellence. At LC, you’ll find your “why,” your place to belong, and the opportunity to make a lasting impact. The Collective House Realty team believes that home is more than just where you live, it’s where you feel connected. We create communities where residents and clients feel supported, valued, and part of something bigger. Every day, we work with purpose: to Build a Connection™. No matter what your role, you’ll find your why here, along with a place to belong. We’re committed to pushing beyond the ordinary to deliver an experience that’s more than home—it’s community. As a Senior Concierge you will serve as the primary point of contact for residents, providing exceptional customer service and ensuring a smooth, welcoming living environment. This role manages front‑desk operations, assists with resident requests, oversees property access and deliveries, and coordinates with building management and service vendors. In the Senior Concierge role, you will help support community events and offer personalized assistance to enhance the overall resident experience.

Requirements

High School Diploma or equivalent required; associate or bachelor’s degree preferred.
2 -3 years of experience containing administrative support and customer service in the residential hospitality or property management.
Experience with Microsoft Office is required and knowledge of security camera/CCTV monitoring is preferred.
Ability for warmth, professional communications and interactions when handling resident, vendor and visitor needs.
Be able to deescalate conflict situations and bring to resolution or alert leadership when needed.

Nice To Haves

associate or bachelor’s degree preferred.
knowledge of security camera/CCTV monitoring is preferred.

Responsibilities

Greet residents and visitors, providing a welcoming front‑desk experience.
Manage building access, monitor lobby activity, and maintain security protocols.
Handle resident inquiries, requests, and service needs promptly.
Coordinate package acceptance, deliveries, and notifications to residents.
Assist with scheduling amenities, reservations, and building services.
Communicate with property management and maintenance teams to resolve issues.
Maintain accurate logs, records, and shift reports.
Ensure that the front desk is covered at all times with the 24/7/365 schedule need.
Provide information, directions, and general assistance to enhance resident satisfaction.
Based on the shift scheduled, additional responsibilities may be designated or split up among the Sr. Concierge group.
Other duties as assigned are based on the needs of the community association.