Senior Computer Operations Specialist

University of Texas at Austin•Austin, TX

1d•Hybrid

About The Position

This position is responsible for operating and monitoring computer systems and peripheral equipment within a command center environment inside University Data Centers. The position helps ensure overall availability and reliability to meet or exceed defined service levels of the data center. This is a hybrid position, working three evenings onsite and one evening remote. The onsite vs. remote days are subject to change. This is a 4-day x 10-hour shift with three days onsite and one day remote. This position is security sensitive and subject to university guidelines and Texas Education Code §51.215, which authorizes background checks for security-sensitive positions. This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses). Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state. Your skills will make a difference. You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus.

Requirements

U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
High school graduation or GED.
Three years of experience in the operation of computers and auxiliary equipment.
Superior customer service skills.
Ability to prioritize tasks effectively.
Work seamlessly across organizational boundaries.
Ability to communicate intelligently and effectively with personnel that perform maintenance or upgrade work on computer/facility systems (verbal and written).
Must complete and pass the CJIS background check process to qualify for employment.
Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.
This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Nice To Haves

Five or more years of work experience and/or training supporting the operation of computers and auxiliary equipment.
Experience supporting operations during overnight shifts.
Experience providing support to mission critical data centers or network operation centers.
Understanding of the electrical and mechanical systems involved in critical data center operations including systems such as HVAC, Electrical and UPS Systems.
Working knowledge of Networking: concepts, protocols and cabling.
System administration of Windows, Unix and/or Mainframe platforms.
Ability and willingness to find creative and innovative solutions to reduce costs with minimal impact on reliability.
Technical certifications such as ITIL, A+ or Data Center.

Responsibilities

Monitor and control the operation of computer system consoles
Analyze and escalate reported issues coordinating resolution
Perform data halls tasks, upon request
Securing access to the UDC Austin data centers
Tier 1 technical assistance for customers (hard drive swaps, crash cart connections systems)
Escort UT personnel and vendors in data halls
Data Center site checks
Data Center equipment and provide media destruction services for UDC customers/Receive and ship parts surplus is also removed and delivered on an as-needed basis – 20%
Respond to and fulfill job tasks within established Service Level Agreements
Maintain acceptable driver rating as established in Policy UTS157 in order to drive on utilizing University-owned vehicles.
Email, project work, meetings and training
Strict adherence to attendance and punctuality for assigned shift
Perform other related functions as assigned.

Benefits

Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
Vision, Dental, Life, and Disability insurance options
Paid vacation, sick leave, and holidays
Teachers Retirement System of Texas (a defined benefit retirement plan)
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Training and conference opportunities
Tuition assistance
Athletic ticket discounts
Access to UT Austin's libraries and museums
Free rides on all UT Shuttle and Capital metro buses with staff ID card