Computer Operations Analyst

WoodmenLIfe•Omaha, NE

2d•Hybrid

About The Position

This role is one of five Computer Operations Analysts on the IT Operations team, which also includes two Computer Operations Engineers. The team is responsible for enterprise-wide job scheduling, workload automation, batch processing, and operational monitoring that supports business-critical systems and services for WoodmenLife Members. The Computer Operations Analyst serves as a key link between application development, systems engineering, and operations, ensuring production processes run reliably, accurately, and on schedule. WoodmenLife is seeking a Computer Operations Analyst to help ensure the stability and reliability of our enterprise production environment. In this role, you’ll monitor and manage scheduled job processes, respond to job failures, and work with internal teams to resolve issues quickly and accurately. This position is ideal for someone with strong attention to detail who enjoys identifying abnormal job behavior, following well-documented procedures, and knowing their work directly supports critical business outcomes. You’ll gain exposure to enterprise systems, modern automation tools, and a collaborative operations culture. WoodmenLife offers comprehensive training and a supportive environment that values accountability, trust, and work-life balance.

Requirements

Five years of experience as an Operations Technician or equivalent role in a multi-platform enterprise environment
Five years of experience using enterprise automation and monitoring tools with job dependencies
Experience supporting mainframe, Windows, and Linux platforms
Strong understanding of Job Control Language (JCL)
Strong troubleshooting, problem-solving, and analytical skills
Strong written and verbal communication skills
Ability to work occasional evenings or overnight shifts as needed
Ability to work in a 24x7 on-call environment
Willingness to travel less than 10 percent for training
Demonstrated Seamless, Trustworthy, Attentive, and Resourceful customer service

Nice To Haves

Experience with BMC Control-M
Completed LOMA Courses 3 and 4
Experience mentoring or training operations staff

Responsibilities

Monitor scheduled job processes to ensure business-critical work completes accurately and on time
Respond to job failures and alerts, following documented procedures and escalation paths
Identify unusual or abnormal job behavior before it impacts the business
Collaborate with internal teams to keep systems running smoothly for the organization and our members
Review activity from previous shifts to identify follow-ups or required actions
Monitor job processes and call out errors, delays, or unexpected behavior
Communicate with teammates throughout the shift and ensure clean handoffs between shifts
Assist with requests from other teams such as special job runs, deployments, and questions
Review, update, and create documentation as processes evolve
Design and implement efficient automation solutions for Business Technology processes
Build and maintain job flows with dependencies, calendars, and scheduling criteria
Serve as scheduler for enterprise-wide, multi-platform environments
Deploy code, create and update job definitions, and run processes in multiple test environments
Troubleshoot production issues, perform root cause analysis, and implement long-term solutions
Work closely with Systems Engineering, Application teams, and Operations staff
Serve as the Computer Operations representative on projects and cross-functional teams
Promote and enforce best practices around automation, testing, quality, and change control
Support modernization initiatives such as Control-M migration and print process improvements
Develop and maintain runbooks, procedures, and training materials
Mentor and support Computer Operations Technicians across all shifts
Promote consistency, operational discipline, and knowledge sharing