Senior Compliance Specialist

Child Care Group•Dallas, TX

15h•Hybrid

About The Position

The Senior Compliance Specialist serves as a Team Lead in the Compliance unit. This position is responsible for mentoring and coaching other Specialists and managing escalated cases that need intensive fact finding when there is a suspicion of fraudulent activity. In addition, other responsibilities will include working with local Workforce Boards and the Texas Workforce Commission to report locally and at the state level when fraudulent intent has been discovered. Will be responsible for calculating the cost of services that the individual will owe if deemed ineligible and will manage the collection process. Will conduct customer interviews onsite and off. Will report to the Process Improvement Manager with some demand for independent judgment. Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. Child Care Assistance, a program of ChildCareGroup manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. This 2GEN approach works toward our vision of “Children do better when their parents do better, when families thrive, our community succeed”.

Requirements

High School diploma or GED required.
Experience in eligibility determination, state and federal regulation interpretation, training in monitoring for contract compliance, mathematical accuracy, or internal control compliance
Must have experience in all Microsoft Office Applications, advanced Microsoft Excel skills required
Ability to effectively present information and strong analytical skills
Ability to clearly present information in written or oral form; write clearly and effectively present ideas to document activities and to read and interpret a variety of written information
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must demonstrate attention to detail and ability to stay focused on task
Must have ability to handle sensitive and confidential information
Must promote a positive work environment
Prompt and regular attendance required

Nice To Haves

Bachelors degree preferred

Responsibilities

Performs fact-finding on customer and child care provider related reports and within the required timeframe as defined by the Texas Workforce Commission.
Works alongside Workforce Solutions and the Texas Workforce Commission during all investigations.
Will determine the cost of services while ineligible and begins the collections process.
Sets up and monitors Repayment Schedules and manages Warrant Hold List placements and balances.
Reports findings to CCA Management, Workforce Solutions and the Texas Workforce Commission using an automated database.
Responsible for mentoring and coaching existing Specialists who monitor casework.
Will process cases that have been identified as potential fraud and needs more intensive work.
Will be serve as the back up for case reading when necessary and assist with TWC exception reports.
Will work closely with the Staff Trainer on identified training needs.
Systematically compiles and aggregates data from suspected fraud and recoupment cases and maintains current and historical data for easy manipulation with readiness to present/CCA Management, Workforce Solutions and the Texas Workforce Commission when necessary.
Other duties as assigned