Senior Compliance Specialist (Communications)

Fresenius Medical Care•Franklin, TN

1d•Remote

About The Position

Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements. Collaborates with the appropriate personnel on selected Compliance related projects and processes. Responsible for driving the FMCNA culture through values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. Stays up to date with legal and regulatory changes affecting compliance programs. Actively participates in the communication of the Compliance program. Communicates important aspects of the compliance program, and instills a culture within the organization through communication of regulations, healthcare laws, values and standards, as applicable. May provide assistance to junior level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor. May refer to senior level staff for assistance with higher level problems that may arise. Escalates issues to supervisor/manager for resolution, as deemed necessary. Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations. Assists with various projects as assigned by direct supervisor. Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Requirements

Bachelor’s Degree required
2 – 5 years’ related experience; or an advanced degree without experience
Ability to maintain confidentiality and comply with applicable privacy and security rules and regulations, including HIPAA.
High degree of integrity, self-motivation and initiative.
Excellent written and oral communication skills.
Ability to make concise written reports and presentation materials
Ability to read complex regulations and interpret legal and regulatory requirements.
Ability to produce accurate work in a fast-paced environment and handle constructive criticisms.
Excellent computer skills with proficiency in Microsoft Office applications and other databases.

Nice To Haves

Prior compliance, legal, regulatory, policy development, experience preferred.

Responsibilities

Lead the planning, creation, and delivery of engaging compliance communications across multiple channels, including newsletters, intranet content, videos, and awareness campaigns.
Partner with compliance leaders and global stakeholders to develop messaging that promotes compliance initiatives and drives employee engagement.
Coordinate communication efforts for key programs such as Annual Compliance Training and Global Compliance Week.
Leverage digital tools, analytics, and emerging technologies, including AI, to enhance communication effectiveness and audience reach.
Monitor communication performance, gather feedback, and continuously improve compliance communication strategies, channels, and content.
Drive the FMCNA culture through values and customer service standards.
Provide outstanding customer service to all external and internal customers.
Develop and maintain effective relationships through effective and timely communication.
Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
Stay up to date with legal and regulatory changes affecting compliance programs.
Actively participate in the communication of the Compliance program.
Communicate important aspects of the compliance program, and instill a culture within the organization through communication of regulations, healthcare laws, values and standards, as applicable.
Provide assistance to junior level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor.
Refer to senior level staff for assistance with higher level problems that may arise.
Escalate issues to supervisor/manager for resolution, as deemed necessary.
Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
Assist with various projects as assigned by direct supervisor.
Perform other duties as assigned.