Senior Compliance Response Specialist

Wheels, Inc. • Schaumburg, IL

3d • $47,300 - $66,200 • Onsite

About The Position

The Senior Compliance Response Specialist is responsible for supporting the clients and drivers using our products by completing research, resolving issues, answering questions, and providing information. A key focus of the role is leading Canada research including Corporate Registry validation, business name audits, provincial registration research, onboarding investigations, address updates, business number verifications, and resolution of business information discrepancies. In addition, the Senior is a dedicated resource for escalated client issues, various reporting, and position training.

Requirements

• Minimum high school diploma required
• 2 years’ experience in the fleet industry and or automotive required.
• Two (2) years experience office/customer service
• Strong customer service and problem-solving skills
• Ability to interact with customers and co-workers with diplomacy and tact
• High attention to detail and process oriented, ability to multitask
• Working knowledge of Microsoft software such as Windows, Word, Excel, Outlook and Salesforce systems
• Strong leadership skills

Nice To Haves

• French language proficiency is a plus to support regulatory research, vendor partnerships, and communications within Canadian provinces and jurisdictions but not required.

Responsibilities

• Support Canada compliance projects, including business name validation, active status verification, provincial number research, business information discrepancies, Wheels Canada business number reviews, registration corrections, and onboarding research.
• Research and respond to email, phone, and in person requests and questions regarding new vehicle paperwork, title and registration, violations, and toll management.
• Anticipate the customer impact and respond with information and suggestions that will give the customer the best possible user experience.
• Contact the appropriate internal or external resources to resolve issues including client/driver contact areas, licensing agents, and dealerships.
• Develop and maintain working knowledge of jurisdictional laws and requirements relating to title and registration.
• Support assigned clients with registration request and queries.
• Assist team on escalated issues, providing guidance on next steps and follow up.
• Resource for training opportunities and jurisdictional changes/updates.
• Management of requests via phone and / or SalesForce request system.
• Ability to develop and train newest employees on registration management to manage and resolve client concerns.
• Support other teams within compliance during peak season volume with offline activities such as mailing, fee entering and receiving registrations into the system.

Benefits

• Market-leading, competitive offerings for outstanding care
• Eligible to participate in the annual incentive plan which is based on company performance and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED