Senior Complex Investigator

Lloyds Banking Group•Halifax, NS

3d•£92,701 - £109,060•Hybrid

About The Position

This role is within Workplace Resolution & Investigations (WRI), a newly formed Centre of Excellence within People & Places at Lloyds Banking Group. WRI brings together the Group's approach to supporting colleagues and managers with conduct and Speak Up matters. The team ensures concerns are addressed fairly and consistently, providing clear, evidence-based findings to support informed decisions. The role involves contributing to the continuous improvement of workplace practices and maintaining high standards of conduct and integrity. WRI plays a vital role in ensuring senior managers understand and fulfil their responsibilities in line with regulatory standards. The team is transforming how conduct is managed, focusing on earlier resolution, strengthening governance, and becoming more data-driven. This is an opportunity to shape the future of workplace resolution and investigations and drive a fair, consistent culture.

Requirements

Strong investigations skills leading complex, sensitive or high-risk internal investigations end to end.
Strong professional judgement, with the ability to operate independently in ambiguous, high-pressure or high-profile situations while maintaining pace, quality and procedural fairness.
Ability to analyse complex, incomplete or conflicting evidence, identify key facts, assess risk and reach objective, proportionate and well-reasoned conclusions.
Excellent written communication skills, including the ability to produce clear, structured, evidence-based and defensible investigation reports suitable for senior or executive-level audiences.
Strong verbal communication and stakeholder management skills, with credibility to engage effectively with senior leaders, HR, Legal, Risk and other specialist functions while maintaining independence and objectivity.
Good working knowledge of relevant UK employment law, regulatory expectations and industry practice, including the Equality Act, Employment Rights Act, ACAS Code and SYSC18 whistleblowing obligations.
Ability to manage and prioritise multiple complex investigations, balancing competing risks, deadlines, stakeholder needs and resource pressures.
High standards of integrity, independence and professional courage, including the confidence to provide clear challenge and deliver difficult messages where required.

Nice To Haves

Experience handling executive-level, board-sensitive, criminal, whistleblowing regulatory-sensitive or internationally complex investigations.
Experience acting as a point of contact for external investigators, legal advisers, consultants or other third-party investigation support.
Experience coaching, mentoring or upskilling other investigators, including supporting improvement in investigation planning, evidence analysis or report writing.
Experience contributing to investigation standards, quality assurance, process improvement, management information, reporting or wider capability-building activity.
Ability to bring external insight, best practice or lessons learned from other organisations, sectors or professional networks into investigation practice.
Experience working in a regulated financial services, professional services or similarly complex corporate environment.

Responsibilities

Lead end-to-end specialist investigations involving the highest levels of complexity, sensitivity, independence or organisational risk, including senior or executive conduct, high-stakes whistleblowing matters, criminal or regulatory-sensitive concerns, and matters with UK or international dimensions.
Operate effectively in highly ambiguous, high-pressure or high-profile circumstances, balancing legal, regulatory, colleague, reputational and business considerations while maintaining independence, pace, quality and standards.
Prioritise effectively across multiple complex investigations, escalating risks, dependencies and resource pressures where required.
Act as the point of contact for external or third-party investigation support.
Maintain accurate case records and ensure investigations are conducted in line with internal standards, employment law, regulatory expectations and industry best practice.
Maintain strong knowledge of the interpretation and application of the Equality Act, Employment Rights Act, ACAS Code, SYSC18 whistleblowing obligations and other relevant UK expectations.
Analyse complex and sometimes conflicting information to identify key facts and clearly articulate risks.
Apply sound professional judgement to reach objective, proportionate and well-reasoned conclusions in high-quality investigation reports that clearly set out facts, analysis and findings.
Communicate complex, sensitive or high-stakes issues in a clear, structured and credible way for senior leadership and executive audiences, maintaining independence, objectivity and defensibility in all verbal and written outputs.
Act as a trusted partner to executive level senior leaders, HR, Legal, Risk and other specialist functions.
Identify opportunities to improve WRI investigation practices, processes and outcomes.
Contribute to shaping team capability and direction by coaching and bringing in external insights and best practice.
Support a learning culture through knowledge sharing and personal development.