Senior Community Manager

DISRUPT•Spring, TX

8d•$80,000 - $85,000•Hybrid

About The Position

As a Senior Community Manager at Emerge Living, you will hold operational and financial ownership of a portfolio of two to three communities while maintaining a physical home base at one of them. This is a step beyond single-site management: you will be measured not on the performance of the community where you sit, but on the combined performance of every asset assigned to you. Your success depends on your ability to lead through others, allocate your own time and attention where the portfolio needs it most, and deliver results at communities you are not standing in every day. You will be responsible for the full financial performance of your portfolio, including budget development, revenue management, expense control, and collections across all assigned communities. You will build, coach, and hold accountable the on-site teams at each property, establishing consistent standards of service, presentation, and execution regardless of asset size, vintage, or market. Where a single-site manager solves problems personally, you will be expected to build the systems and bench strength that allow each community to run well in your absence. This role requires a highly motivated, results-driven leader with a proven track record in multifamily property management, financial oversight, and team development. You must be comfortable operating with incomplete information, prioritizing ruthlessly across competing demands, and making decisions that optimize the portfolio rather than any one community in isolation. Your judgment on where to invest capital, marketing spends, and staffing hours will directly shape returns for our investors. Additionally, you will uphold company policies, implement strategic initiatives, and partner closely with the Regional Manager and corporate departments to ensure every community in your portfolio operates effectively. Your proactive approach to problem-solving, your ability to navigate complex resident and personnel matters, and your commitment to continuous improvement will be essential to the integrity and success of the portfolio you lead.

Requirements

Bachelor’s degree preferred.
Demonstrated success as a Community Manager or Property Manager, with a track record of meeting or exceeding budgeted financial results.
Experience managing multiple assets, managing through subordinate managers, or otherwise operating beyond a single site is strongly preferred.
Proficiency with RealPage or equivalent property management and reporting systems.
Experience developing and defending operating budgets, and reading and explaining monthly financial statements.
Industry designations such as CAM, CAPS, ARM, or CPM are strongly preferred.
Strong financial acumen, including the ability to diagnose variance, model the impact of operating decisions, and speak credibly to results.
Proven ability to lead and hold accountable teams you do not supervise in person every day.
Excellent organizational and time-management skills, with the judgment to prioritize across competing sites and demands.
Excellent interpersonal skills, with the ability to communicate effectively across all levels of the organization, from maintenance technicians to ownership.
Intermediate to advanced proficiency in Microsoft Office Suite, with particular strength in Excel.
Ability to work independently, maintain a sense of urgency, and operate effectively in a fast-paced environment.
Exceptional attention to detail and clarity in written and verbal communication.
Conflict resolution skills to manage challenging resident, personnel, and vendor situations with tact and empathy.
Outstanding customer service and interpersonal abilities.
Proficiency in reading, writing, and conversing in English.
Familiarity with standard office equipment, including phone systems, printers, copiers, and key-tracking systems.
Flexibility to work weekends, evenings, and some holidays as needed.
A valid driver’s license, reliable personal transportation, and the ability to travel routinely between assigned communities.
Ability to satisfy company background and screening requirements.
The physical demands of this position include the ability to traverse each property regularly, which may involve walking extended distances, climbing stairs, and inspecting units and common areas.
The role also requires the ability to lift and carry up to 25 pounds on an occasional basis, such as when handling office supplies, signage, or event materials.

Nice To Haves

Bachelor’s degree
Experience managing multiple assets, managing through subordinate managers, or otherwise operating beyond a single site
Industry designations such as CAM, CAPS, ARM, or CPM

Responsibilities

Own the financial results of the entire portfolio, not the sum of individual site efforts. You are accountable for combined portfolio performance against budget.
Develop, defend, and manage the annual operating budget for each community in the portfolio, and reforecast as conditions change.
Review financial statements monthly for every asset, explain variances to the Regional Manager, and put corrective action plans in place where results trail budget.
Set and adjust rental rates, concessions, and renewal strategy across the portfolio to maximize combined revenue rather than optimizing any single community in isolation.
Control payroll, contract services, turnover, and other controllable expenses across all assigned communities, and approve site-level spending within your delegated authority.
Oversee collections, delinquency management, and legal proceedings at each community, holding site teams to consistent standards and timelines.
Direct capital and value-add project spending in coordination with the Regional Manager and asset management, sequencing work across the portfolio for the best combined return.
Leverage RealPage and related systems to monitor performance across all assets and use portfolio-level reporting to identify trends before they appear in the financials.
Achieve budgeted occupancy at targeted rental rates at every community in the portfolio.
Establish consistent operating standards, workflows, and service expectations across all assigned communities.
Allocate your time, attention, and available resources across the portfolio based on where the greatest financial risk or opportunity sits, not on convenience or proximity.
Conduct regular property inspections at each community and prepare all assets for corporate, lender, and investor tours.
Ensure timely turns, make-ready quality, and preventative maintenance execution across the portfolio in partnership with maintenance leadership.
Manage vendor relationships and, where advantageous, consolidate vendor scope across the portfolio to improve pricing and service levels.
Ensure compliance with all applicable fair housing, landlord-tenant, safety, and company policy requirements at every assigned community.
Recruit, onboard, mentor, and inspire high-performing teams at every community in the portfolio.
Lead through your site teams. Build the capability and accountability that allow each community to perform well when you are working elsewhere.
Provide structured, ongoing coaching and feedback, conduct performance reviews, and address performance issues promptly and directly.
Develop bench strength and succession within the portfolio, identifying and preparing team members for advancement.
Manage staffing levels and scheduling across the portfolio to meet service standards while holding payroll to budget.
Foster a collaborative, consistent culture across locations so that team members experience one set of standards, not several.
Drive resident satisfaction and retention across the portfolio through renewal strategy, retention programming, and service recovery.
Act as an Emerge Living ambassador at every community, professionally addressing and resolving escalated resident concerns.
Monitor online reputation and resident feedback across all assigned communities and drive measurable improvement where scores trail expectations.
Execute marketing initiatives across the portfolio in line with brand and company standards.
Ensure each community is accurately and compellingly represented on all websites, listing services, and social media platforms.
Direct marketing spend across the portfolio toward the assets and channels producing the strongest return.
Monitor traffic, conversion, and lead source performance at each community and adjust strategy accordingly.
Maintain a visible, engaged daily presence at your home community, including direct oversight of its on-site team.
Carry the full Community Manager responsibilities at your home community in addition to your portfolio duties.
Ensure your home community does not receive disproportionate attention at the expense of the other assets in your portfolio. Balanced portfolio performance is the expectation.