Senior Community Manager

Scopely•US - United States, FL

19h•$88,700 - $130,500•Remote

About The Position

Scopely is looking for a Senior Community Manager to join their Marketing team. This role is available remotely within the United States. Scopely is a global team of game lovers developing, publishing, and innovating within the mobile games industry. The Marketing team is dedicated to building meaningful relationships with players through engaging content, authentic communication, and thriving online communities. The Senior Community Manager will help shape and grow passionate player communities across multiple platforms, acting as the voice of both the players and the game team. This role will foster engagement, support live operations, build creator programs, and ensure communities remain welcoming, informed, and connected. The Senior Community Manager will lead community engagement initiatives across social and community platforms, working closely with cross-functional teams to deliver best-in-class player experiences. This role is responsible for managing community programs, supporting live game communications, growing creator and ambassador initiatives, monitoring player sentiment, and helping drive engagement across Scopely's player communities.

Requirements

4+ years of experience in community management within the games industry.
Strong understanding of gaming communities, social media platforms, Discord, Reddit, and community moderation best practices.
Experience managing online communities for live service games.
Experience building and managing influencer, creator, or ambassador programs.
Strong written and verbal communication skills with the ability to communicate effectively across multiple departments.
Experience working cross-functionally with Product, Marketing, Development, and Customer Support teams.
Strong analytical skills with experience tracking community health, engagement, and sentiment metrics.
Highly organized with excellent time management, prioritization, and attention to detail.
Self-motivated, adaptable, and comfortable working in a fast-paced environment with changing priorities.
Passion for games and building meaningful player communities.

Nice To Haves

Experience working with live service mobile games.
Experience supporting esports, creator communities, or influencer marketing initiatives.
Familiarity with community management tools, bots, and automation platforms.
Experience creating community engagement campaigns that drive player retention.
Avid gamer with a strong understanding of modern gaming communities.

Responsibilities

Build, manage, monitor, and moderate community platforms including Discord, Reddit, and other external community channels, fostering healthy and engaged player communities.
Partner with Product, Marketing, Live Operations, and Development teams to communicate game updates, patch notes, announcements, and editorial content in a clear and engaging way.
Act as the voice of the community, gathering player feedback, identifying trends, and sharing actionable insights with internal stakeholders.
Identify, recruit, and support community moderators, ambassadors, and advocates across official community channels.
Develop, launch, and manage a multi-tiered Content Creator and Influencer program with clearly defined engagement goals and KPIs.
Monitor community sentiment using internal tools and platform analytics, providing regular reporting and recommendations.
Work with platform partners to maintain best-in-class community experiences, including moderation tools, bots, and automation where appropriate.
Identify live game issues and bugs reported by players, gathering detailed information to support investigation and resolution.
Create and execute community-focused campaigns and engagement programs aligned with broader marketing initiatives.
Represent the game team within player communities while advocating for player needs internally.
Stay current with emerging community platforms, trends, and best practices to continually evolve Scopely's community strategy.