Senior Community Manager

Venterra Realty • Bentonville, AR

9d • Onsite

About The Position

The Senior Community Manager role is designed for high-performing Community Managers who excel in customer satisfaction and operational efficiency. This role provides an opportunity to take on additional responsibilities at a regional level, influencing customer experience and business success.

Requirements

• Minimum of three years in a Community Manager role, demonstrating excellent time management and problem-solving skills.
• Proven ability to demonstrate a proactive approach in identifying and implementing strategies to improve resident retention and engagement within the community.
• Consistent high performance on customer satisfaction metrics, including Kingsley Satisfaction Survey results, Google and Apartment Ratings scores, and property financial performance.
• Strong ability to foster team harmony, earn peer respect, and manage teams effectively without impacting property performance.
• Willingness to obtain and maintain Mentor Certification after accepting the position.
• Highschool diploma or equivalent required.
• Applicants must be legally authorized to work in the United States at the time of application and throughout employment. The company does not provide visa sponsorship for this role.

Nice To Haves

• Some college preferred.

Responsibilities

• Respond to and resolve regional customer service concerns efficiently, ensuring a high level of satisfaction and care.
• Act as a voice for customers in corporate initiatives and pilot program considerations, ensuring alignment with resident needs.
• Collaborate with cross-functional teams to drive regional initiatives and optimize operational processes, ensuring a consistent and high-quality resident experience.
• Utilize data and feedback to inform decision-making and continuously enhance customer service delivery, while maintaining a strong focus on property financial performance and stakeholder satisfaction.
• Take on additional responsibilities as requested by the regional team to support business objectives.

Benefits

• Competitive Base Salary and performance bonus.
• Health (Medical (PPO), Dental, Vision)
• 401k matching
• paid vacation suite benefits
• employer-paid Short & Long-Term Disability
• Educational Assistance / Reimbursement
• 8 paid hours per year of Volunteer Time Off
• Access to thousands of employee discounts with BenefitHub.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED