Senior Community Manager - Modera Westside Trail

Mill Creek Residential•Atlanta, GA

About The Position

The Senior Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role leads community operations and maintenance teams, establishes performance standards, and coaches, develops, and empowers associates to achieve business outcomes. It may be assigned to large or challenging communities, lease-ups, renovations, or multiple sites, and may contribute to expanded work groups. The Senior Community Manager is a regional resource for other Community Managers, providing advice and policy guidance and potentially hosting monthly calls to gather feedback and offer assistance. The role works with Learning and Development to mentor and support newer associates. Assignment of the Senior title is based on mastery, excellence, and proven performance; managing multiple communities alone does not guarantee the title. The role reports to a Vice President or Regional Manager, who has primary authority. The supervisor and Senior Community Manager determine day-to-day duties based on the associate’s skills, experience, career goals, and community needs. Responsibilities include managing community financial performance, revenue and expense programs, pricing and occupancy strategies, budgets, forecasts, operating reports, contracts, and capital recommendations. The role oversees sales, renewals, move-ins and move-outs, inventory and pricing knowledge, and marketing strategy. It ensures brand and operating standards, legal and procedural compliance, and effective third-party contract management. It also recruits, hires, schedules, trains, evaluates, coaches, and develops associates while setting goals and accountability.

Requirements

At least two years of experience in the Community Manager role with Mill Creek.
Five years of progressively responsible experience in multifamily, hospitality, or retail.
Three years of multifamily or related property-management experience in a management role.
High school diploma or equivalent (GED).
Commitment to and passion for outstanding customer service.
Strong written and verbal communication skills.
Ability to manage community performance across financial performance, customer service, sales, communications, marketing, negotiation, crisis management, and staffing.
Ability to analyze data and reports to develop solutions for customer service, revenue generation, and expense management.
Ability to set objectives, define success, establish accountability, and lead a team to achieve business outcomes.
Ability to supervise, coach, and provide feedback to improve performance.
Professional judgment and ability to resolve resident and associate issues diplomatically.
Clear and concise English communication skills, including speaking, reading, and writing.
Computer skills, including Microsoft Word and Excel.
Ability to perform basic arithmetic.
Ability to operate general office equipment, including a computer, tablet, and telephone, and program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.

Nice To Haves

Bachelor’s degree or related experience.
Experience with property-management software such as Entrata or Yardi and Revenue Management Software.

Responsibilities

Manage financial aspects of assigned community operations in support of business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies and assist with preparation of the community budget.
Prepare monthly reforecasts, operating reports, and executive summaries; promptly communicate significant budget variances.
Review and approve or submit contracts for approval within budget authority limits.
Partner with the Service Manager to review and recommend capital improvements and expense-reduction programs.
Oversee sales, lease renewals, move-in and move-out processes, and the resident renewal program.
Maintain knowledge of community inventory, pricing, availability, competitors, and the local competitive environment; adjust operating strategy as needed.
Participate in Revenue Management calls when applicable.
Ensure communities meet brand standards for property presentation, marketing, offices, models, and associate appearance.
Review operational reports and assess community performance and the effects of local economic conditions.
Ensure compliance with company and partner procedures and applicable federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Maintain training compliance and work toward company targets for customer experience, audits, and inspections.
Empower, engage, and develop associates; set goals and accountability, provide coaching and feedback, and recognize success.
Manage subordinate performance, conduct appraisals, support development, and make hiring or termination decisions.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Serve as a regional resource for Community Managers and support newer associates in conjunction with Learning and Development.
Host monthly regional calls when expected, and present community or regional information on leadership or partner calls when asked.
Perform other duties as assigned.