Senior Community Manager

Offworld industries•New Westminster, BC

1d•CA$80,000 - CA$95,000•Hybrid

About The Position

Offworld Industries Ltd. (Offworld) is the independent studio behind the successful military first-person shooter game, “Squad”. Offworld was formed in 2014 by more than 15 developers who had worked together on the well known Project Reality mod for Battlefield 2. The founding purpose of the team was to bring a standalone successor of this acclaimed mod to market and build a game development studio and a livelihood from that foundation. Fast forward to 2026, Offworld has more than 140 employees and is rapidly growing. We have been expanding the studio into serving as a publisher supporting mods and have released our newest title, "Starship Troopers: Extermination", a 16-player PvE first-person shooter based on the 1997 cult-classic film. We are built on passion, unified spirit and continuing efforts to break the mold. We strive to become a leader in creating large-scale multiplayer games as well as supplying others with the ability to do the same. We are seeking an experienced Community Manager to serve as a champion for our engaged player base. This role will act as a conduit between our wider development team and community, helping to ensure the lines of communication remain open and productive. It will help drive informed product decisions and support to other members of the marketing communications team.

Requirements

5+ years of Community Management experience, ideally within the PC or Console Gaming realm
Strong interpersonal skills and experience leading teams
A solid understanding of the online gaming landscape
Firsthand experience developing and executing Community content strategies, not just online moderation and engagement
Experience in analyzing the success of Community campaigns and iterating upon the findings to ensure further success of new campaigns
Periodically able and willing to physically attend conferences
Feel comfortable on camera and have experience hosting live streams
Understand the importance of KPIs and can both establish and maintain them for the Community Team
Understand what it takes to foster, grow, and retain community relationships
Has experience with project management software and social media management software
Experienced with both long-form and short-form writing, capable of context-switching between writing blog posts, social media content, player-facing announcements, and internal reports
Have a comprehensive understanding of all community channels and the strengths of each one, and can articulate how they support business needs in different ways (this includes X, Facebook, forums, Twitch, Discord, and Reddit)
Proven experience working in a collaborative team setting, as well as being able to own their initiatives and work independently when needed
A passion for video games and gaming culture
Strong written and verbal communication skills in English
A strong understanding of how dev cycles work and working with feature teams

Responsibilities

Lead all advocacy efforts internally for all player types within the dev team and the external player community
Collaborate with our Social Media Marketing Manager and other Marketing professionals on community-centric campaigns
Review and refine current community outreach efforts
Mentor Community Managers in their career development
Create and maintain frequent sentiment/live issue reporting using social listening tools, community intelligence platforms, and manual channel review
Establish networking opportunities with influential community members
Provide occasional weekend support as needed
Create, pitch, plan, and execute on community programs, initiatives, activations, and deliverables while achieving internally aligned goals across the dev team
Lead communications with public-facing channels, directly with players, and owned community spaces
Develop strategies to grow our communities beyond their current scope and execute plans strategically with the Community Team
Manage and oversee the Community Budget
Lead all external partner outreach, managing our partner program, and creating opportunities for unique partnership promotions