Senior Community Manager of Permanent Supportive Housing (Donner Lofts)

MidPen Housing•San Jose, CA

14d•Onsite

About The Position

The Senior Community Manager of Supportive Housing advances MidPen Housing’s mission by leading site operations that promote stability, dignity, and long ‑ term housing for residents experiencing housing instability and other complex needs. This role ensures fiscal, physical, and social integrity of the property while proactively solving site ‑ specific challenges, strengthening operating procedures, and aligning practices with organizational goals. Through trauma ‑ informed leadership, staff supervision, and close collaboration with service partners, the Senior Community Manager fosters safe, compliant, and welcoming communities that balance compassion with accountability and support resident well ‑ being.

Requirements

Skilled in budgeting, variance reporting, problem-solving, and supervising diverse teams.
Knowledgeable in HUD, ADA, DFEH, and other regulatory guidelines; ARM/COS certifications preferred.
Strong verbal and written communication; maintains professionalism and sound judgment in all interactions.
Proficient in Microsoft Office and YARDI; able to work independently and manage multiple priorities.
Must have a valid Real Estate license, reliable insured vehicle, and meet MidPen’s driving requirements.
Physically able to perform office tasks and occasional lifting (up to 25 lbs)
High School diploma or GED
Two continuous years or more of property management experience, preferably in affordable housing, or four years of unrelated General Manager experience

Nice To Haves

Experience within Supportive Housing preferred.

Responsibilities

Oversee rent collection, leasing, certifications, inspections, and HUD compliance.
Supervise on-site staff and manage tenant relations, evictions, and budgeting tasks.
Maintain secure records, process invoices, and ensure accurate documentation.
Conduct property inspections, coordinate repairs, and manage vendor relations.
Lead marketing efforts, including surveys, outreach, and resident engagement.
Respond to emergencies and ensure compliance with safety and reporting standards.
Implement OSHA and IIPP safety programs; ensure staff adherence to guidelines.
Manage staff schedules, training, performance feedback, and team meetings.