Permanent Supportive Housing Navigator

Foundation Communities Inc•Austin, TX

1d•Hybrid

About The Position

We are looking for a highly motivated individual to provide intensive case management services to residents and develop creative programs that support them in successfully maintaining housing, accessing mental and primary health care, financial management, education and employment services. A good candidate would provide holistic case management and foster a positive sense of community in one of our permanent supportive housing communities for previously homeless and/or very low-income single adults.

Requirements

At least one year of experience in providing intensive case management services to adults experiencing homelessness, exiting homelessness, or at risk of homelessness required.
At least one year of experience in mental health/substance use and crisis intervention required.
Ability to work independently, problem solve, think critically and independently and effectively communicate with people from diverse backgrounds required.
Must have strong interpersonal skills, good organizational methods and be skillful at multitasking. Able to proactively form warm, professional relationships with residents by demonstrating respect, kindness, and availability, as well as a person-centered, strengths-based orientation in case management.

Nice To Haves

Master of Social Work Degree (or related field) recommended.

Responsibilities

Conduct intensive case management and care coordination to increase residents’ access to and engagement in mental and primary health care, substance use treatment, financial management, and overall self-sufficiency through an interdisciplinary team approach. Work closely with partner agencies and the larger Resident Services team and to increase residents’ housing retention, income stability, health and wellness, and social connectedness.
Conduct navigation services for individuals identified through Coordinated Assessment to include working within the homelessness response system to locate individuals and help them to complete required paperwork for tenancy. This work will take place within the Austin community, frequently outside and at other community agencies.
Effectively assess and diffuse crisis situations by using de-escalation techniques, calling proper authorities in the event of an emergency, and thoroughly communicating and documenting incidents and outcomes as appropriate.
Develop creative strategies to build relationships with residents, while providing assertive outreach to determine areas of need, increase residents’ participation in their treatment, and connect residents to appropriate resources. Develop voluntary groups, classes, outings, and unique learning opportunities that encourage positivity, growth, community connectedness and socialization opportunities for residents.
Collaborate with Property Management following a blended management model. Meet routinely with Property Management staff to determine enforcement and amendments of policies, cooperatively discuss how to manage difficult situations with residents, and make joint decisions to support the safety and well-being of the community.
Document delivered services in accordance with grant requirements and FC documentation systems. When applicable, submit documentation by established target dates to appropriate personnel.