Senior Community Director

Hilltop Residential•Dallas, TX

3d•Onsite

About The Position

The Vincent is seeking a Senior Community Director to oversee and manage the daily operations of the community, ensuring a high standard of service and resident satisfaction. Hilltop Residential is a world-class real estate investment company dedicated to creating an unforgettable experience for both residents and employees. We have been recognized as a Great Place to Work three years in a row and a Top Workplace by the Houston Chronicle. If you want to be part of a fast-growing company that prioritizes its employees, Hilltop Residential is the place for you.

Requirements

Prior experience as a Community Director in Multifamily Property Management, with a proven track record of success.
Experience managing 400+ unit asset for 1+ years.
Ability to effectively lead and manage a diverse team of staff members.
Strong analytical skills with the ability to assess community needs, solve problems, and implement practical solutions.
Demonstrated ability to resolve challenges quickly and efficiently.
Excellent verbal and written communication, with strong interpersonal skills.
Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
Positive attitude, strong work ethic and ability to lead and motivate others.
Onesite by Realpage experience required.
Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
Weekends and holidays as required.
Valid driver's license and/or access to reliable transportation.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee and manage the daily operations of the community, ensuring a high standard of service and resident satisfaction.
Lead, mentor, and support a team of leasing, maintenance, and administrative staff, fostering a positive work environment and culture of collaboration.
Analyze community performance, set goals, and implement strategies to meet occupancy, leasing, and retention targets.
Monitor and manage the financial performance of the property, including budgeting, rent collections, and expense control.
Develop and implement marketing strategies to attract and retain residents.
Ensure compliance with all student housing policies, safety regulations, and legal requirements.
Maintain current knowledge and understanding of the industry, competition, and market.
Address resident concerns and issues, providing excellent customer service and creating a welcoming living environment.
Conduct regular inspections of the property to maintain a high standard of cleanliness, safety, and overall appeal.
Report regularly to senior management on community performance and areas for improvement.
Generate strategic plans to meet individual and community performance goals and achieve market results that consistently exceed sub-market occupancy and rent growth performance.
Demonstrate a people driven attitude by building strong working relationships with your team members, peers, leadership, and support department team members.