Senior Community Association Manager

Troon•Orlando, FL

12h

About The Position

The Senior Community Association Manager is an experienced operational leader based out of the corporate office and deployed across the portfolio according to organizational and operational needs. The role provides leadership for complex communities, special projects, leadership transitions, performance-improvement initiatives, and critical operational challenges, serving as a trusted advisor and an extension of Regional Leadership. The manager assesses needs, builds credibility with Boards and stakeholders, stabilizes operations, mentors team members, and delivers results in dynamic environments. The role combines Board and community leadership, operational oversight, financial management, resident engagement, escalation management, talent development, and regional strategic support. It may serve as onsite manager for properties as operational needs fluctuate and requires extensive travel throughout the assigned region and portfolio, as well as flexibility to support communities from the corporate office. Evening Board meetings, community events, and occasional weekend activities may be necessary.

Requirements

Minimum 5–7 years of Community Association Management experience, including management of large-scale, lifestyle, luxury, master-planned, or amenity-rich communities.
Previous experience supporting Boards of Directors and managing complex governance matters.
Active Florida CAM License required.
Strong executive presence and ability to build credibility and influence at all organizational levels.
Advanced knowledge of community association governance, financial management, budgeting, and operations.
Demonstrated ability to manage complex situations and lead through ambiguity and change.
Exceptional communication, presentation, facilitation, and conflict-resolution skills.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to balance strategic thinking with hands-on operational execution.
Proven ability to mentor, develop, and motivate leaders and teams.
Extensive travel throughout the assigned region and portfolio.
Ability to work from the corporate office while flexibly supporting communities according to business needs.
Availability for evening Board meetings, community events, and occasional weekend activities as necessary.

Nice To Haves

Bachelor’s degree in business administration, Hospitality Management, Public Administration, or a related field preferred.
Multi-site, regional, or task-force leadership experience preferred.

Responsibilities

Build trusted relationships with Boards and advise on governance, operations, resident matters, best practices, policy implementation, risk management, and community planning.
Facilitate Board meetings, annual meetings, workshops, and strategic planning sessions as needed.
Ensure Board decisions are executed effectively and comply with governing documents and applicable regulations.
Lead complex or high-profile communities and support consistent operations across communities and amenities.
Collaborate with club operations teams and regional club directors.
Provide interim management during leadership vacancies, transitions, leave coverage, or organizational restructuring.
Assess community operations, identify improvements, and implement practices that enhance service delivery and operational performance.
Ensure consistent standards, processes, and resident-facing services across assigned communities.
Partner on budgeting, forecasting, financial performance, and operational efficiency.
Review financial reports and recommend actions concerning expenditures, contracts, capital projects, and operational investments.
Support communities in meeting financial objectives while maintaining resident experience.
Partner with Lifestyle, Wellness, F&B, Golf, and other leaders to deliver a cohesive resident experience.
Build positive resident relationships and respond professionally, empathetically, and promptly to community concerns.
Support community events, initiatives, and engagement strategies that enhance resident satisfaction and culture.
Represent the organization’s service standards as a visible leader and ambassador.
Own complex resident, Board, staffing, vendor, and operational issues before escalation to the Regional Director.
Resolve sensitive or high-risk situations by identifying root causes, developing action plans, and driving accountability.
Provide leadership during operational disruption, conflict, or organizational change.
Support investigations, compliance matters, and assigned special projects.
Serve as onsite manager for properties as operational needs fluctuate.
Mentor Community Association Managers and provide guidance on operational challenges, Board relationships, resident concerns, and leadership development.
Assist with onboarding, training, and best-practice implementation for new managers.
Promote collaboration, accountability, continuous improvement, and service excellence.
Drive regional initiatives, best practices, and consistency as an extension of the Regional Director.
Lead special projects, community transitions, acquisitions, integrations, and process-improvement efforts.
Share best practices and lessons learned across communities.
Support leadership with assessments, audits, operational reviews, and business-planning activities.