Senior Community Association Manager

BallenIsles Country Club • Orlando, FL

9h

About The Position

The Senior Community Association Manager is an experienced operational leader deployed across the portfolio to support communities, leadership teams, and Boards of Directors according to organizational and operational needs. Based out of the corporate office, the role serves as a trusted advisor, problem solver, and strategic partner, providing leadership for complex communities, special projects, leadership transitions, performance improvement initiatives, and critical operational challenges.

The position extends Regional Leadership by supporting consistency, operational excellence, and exceptional resident experiences across the region. The manager assesses needs, builds credibility with Boards and stakeholders, stabilizes operations, mentors team members, and delivers results in dynamic environments. The role may serve as an onsite manager for properties as operational needs fluctuate and requires extensive travel throughout the assigned region and portfolio, with flexibility to support communities based on business needs.

Requirements

• Minimum 5–7 years of Community Association Management experience, including management of large-scale, lifestyle, luxury, master-planned, or amenity-rich communities.
• Previous experience supporting Boards of Directors and managing complex governance matters.
• Active FL CAM License is required.
• Strong executive presence and ability to build credibility and influence at all organizational levels.
• Advanced knowledge of community association governance, financial management, budgeting, and operations.
• Ability to manage complex situations and lead through ambiguity and change.
• Exceptional communication, presentation, facilitation, and conflict-resolution skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to balance strategic thinking with hands-on operational execution.
• Proven ability to mentor, develop, and motivate leaders and teams.
• Extensive travel throughout the assigned region and portfolio.
• Ability to work from the corporate office while remaining flexible to support communities based on business needs.
• Availability to attend evening Board meetings, community events, and occasional weekend activities as necessary.

Nice To Haves

• Bachelor’s degree in business administration, Hospitality Management, Public Administration, or a related field preferred.
• Multi-site, regional, or task-force leadership experience preferred.

Responsibilities

• Build trusted Board relationships and provide strategic guidance on governance, operations, and resident matters.
• Advise Boards on best practices, policy implementation, risk management, and community planning.
• Facilitate Board meetings, annual meetings, workshops, and strategic planning sessions as needed.
• Ensure Board decisions are executed effectively and comply with governing documents and applicable regulations.
• Lead complex or high-profile communities and support consistent execution across community operations and amenities.
• Collaborate with club operations teams and regional club directors.
• Provide interim management during leadership vacancies, transitions, leave coverage, or organizational restructuring.
• Assess community operations, identify improvement opportunities, and implement best practices to improve service delivery and operational performance.
• Ensure consistent execution of standards, processes, and resident-facing services across assigned communities.
• Partner on budgeting, forecasting, financial performance, and operational efficiency.
• Monitor financial performance and identify opportunities to improve efficiency, cost management, and service outcomes.
• Review financial reports and recommend actions concerning expenditures, contracts, capital projects, and operational investments.
• Support communities in achieving financial objectives while maintaining exceptional resident experiences.
• Partner with Lifestyle, Wellness, F&B, Golf, and other leaders to deliver a cohesive resident experience.
• Build positive resident relationships and address community concerns professionally, empathetically, and responsively.
• Support community events, initiatives, and engagement strategies that enhance resident satisfaction and community culture.
• Represent the organization’s service standards as a visible leader and ambassador.
• Own complex resident, Board, staffing, vendor, and operational issues before escalation to the Regional Director.
• Resolve sensitive or high-risk situations by identifying root causes, developing action plans, and driving accountability.
• Provide leadership during operational disruption, conflict, or organizational change.
• Support investigations, compliance matters, and assigned special projects.
• Serve as onsite manager for properties as operational needs fluctuate.
• Mentor Community Association Managers and provide support with challenging situations.
• Coach and guide team members on operational challenges, Board relationships, resident concerns, and leadership development.
• Assist with onboarding, training, and best-practice implementation for new managers.
• Promote collaboration, accountability, continuous improvement, and service excellence.
• Extend the Regional Director’s leadership by driving initiatives, best practices, and consistency across the region.
• Lead special projects, community transitions, acquisitions, integrations, and process improvement efforts.
• Share best practices and lessons learned across communities to improve organizational performance.
• Support leadership with assessments, audits, operational reviews, and business planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior