Senior Communications Strategist (Customer & Partner)

Colorado Health Benefit Exchange•Denver, CO

1d•Remote

About The Position

Connect for Health Colorado (C4HCO) is seeking a Senior Communications Strategist (Customer & Partner) to join their team. This role reports to the Senior Communications Manager and is responsible for developing and executing strategic communications for C4HCO’s customers, partners, and stakeholders. The strategist will translate organizational priorities, product updates, enrollment information, and health policy updates into clear, audience-focused communications to build trust and engagement. They will also coordinate communications across teams, support high-volume initiatives like the annual Open Enrollment period, and adapt to the evolving health policy landscape. The role involves content development, strategy creation, and potentially representing C4HCO in public meetings or external initiatives.

Requirements

Colorado resident.
Bachelor’s degree in communications, marketing, journalism, public relations, or a related field.
3–5 years of experience in communications, marketing, public relations, strategic customer communications, or related field.
Strong writing and editing skills across multiple formats – newsletters, emails, web content, customer notices, and internal communications.
Ability to translate complex information (policy, technical, regulatory) into clear, accurate, customer-friendly language.
Ability to develop strategic messaging and execute communications plans that drive engagement and clarity.
Experience using engagement data and insights to evaluate performance and adjust communication strategies.
Skilled at managing multiple projects simultaneously, including intake prioritization, timeline tracking, and coordinating with cross-functional teams.
Comfortable working under pressure and adapting quickly when priorities shift – especially during high-volume periods like Open Enrollment.
Experience collaborating with diverse internal stakeholders (marketing, policy, operations, legal) to ensure accurate and priority-aligned messaging.
Experience using: Wordpress (and plugins)
Salesforce Marketing Cloud, HubSpot, or similar email marketing platforms
Customer relationship management systems
Marketing database automation tools
Microsoft Office Suite

Nice To Haves

Familiarity with health insurance, the Affordable Care Act, state-based health insurance marketplaces, or the health care industry is strongly preferred but not required.
Bilingual skills (Spanish) are strongly preferred but not required.

Responsibilities

Develop and execute strategic customer and partner communications plans that align with organizational priorities and communications strategies.
Craft, review, and deploy written communications including press releases, product announcements, stakeholder emails, FAQs, and customer and partner engagement materials.
Serve as a liaison to improve the customer and partner experience, identify communication gaps, and resolve complex communication challenges in coordination with internal teams.
Partner with team to distribute customer and partner messages across key outreach channels and contribute to integrated communications campaigns across email, web, social media, and partner networks.
Translate product updates, health policy information, and organizational priorities into clear, audience-specific messaging.
Participate in stakeholder meetings and represent C4HCO in partner communications efforts to support coordinated messaging and engagement.
Contribute to rapid-response communications and issue management efforts, ensuring timely and accurate messaging.
Support Open Enrollment communications strategy, planning, and execution, including high-volume, time-sensitive tasks and coordination of messaging.
Ensure alignment between customer-facing and internal communication.
Identify opportunities to streamline communications processes and strengthen cross-functional coordination.
Support the Senior Communications Manager in building and maintaining a disciplined, insight-driven communications function aligned with C4HCO priorities.
Establish and evolve engagement metrics and stakeholder feedback; provide insights and recommendations to refine communications strategies and improve reach, clarity, and impact.
Perform other duties as needed in support of departmental and organizational priorities.