Senior Communications Consultant

Lumen Technologies • ,

2d • $67,703 - $99,297 • Remote

About The Position

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Sr. Communication Consultant will support Lumen by leading strategic communication projects that align with our brand values and business initiatives. In this role, you will oversee corporate social media priorities, including content prioritization, cross-channel promotions, executive social strategy, and employee advocacy. You will be responsible for developing and implementing social media strategies, such as social planning, engagement, content creation, and performance analysis. Additionally, you will manage day-to-day projects and campaigns, ensuring the seamless execution of social media content from start to finish.

Requirements

• 3+ years of public relations and communications experience in an agency or in-house environment, preferably within the B2B technology space.
• A strong writer and storyteller with a proven ability to craft external communications that align with brand voice and deliver the right message to the right audience.
• An understanding of CIOs and senior IT decision-makers within large enterprises, including how they prefer to engage with content and communications.
• The ability to thrive in a fast-paced environment, manage competing priorities, meet tight deadlines, and collaborate effectively across a matrixed organization.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and stakeholders.
• A strong work ethic, attention to detail, and a proactive, team-oriented mindset.
• Strong writing skills, with the ability to develop marketing copy, press materials, news releases, and bylined articles.
• Working knowledge of key social platforms, including X and LinkedIn, and how to tailor content for each audience.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong time-management and organizational skills, with the ability to keep deliverables on track and execute with consistency.

Nice To Haves

• A bachelor’s degree in communications, public relations, journalism, or a related field is preferred.
• Experience managing sensitive issues and communications with discretion to help protect and strengthen the company’s reputation is a plus.

Responsibilities

• Work across teams to understand needs and goals of stakeholders for social media posts.
• Assist in management of DMs and responses on platforms.
• Work proactively to pull triggers for content related to our business’ values and strategic initiatives.
• Pitch ideas for content (e.g., Live videos, still posts, carousel posts, interviews, Reels, stories, etc.)
• Assist with copywriting for post captions across multiple channels (internal and external).
• Create graphics and/or stories using social media tools like Adobe Spark.
• Create a mini campaign for a unique business priority from top to bottom.
• Monitor or create dashboards for social media listening topics of interest.
• Pull social media metrics and synthesize takeaways for leaders across the business in plain language with actionable insights.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior