Senior Communications Consultant - Delivery

Capita plc.•Home, KS

65d•Remote

About The Position

We are looking for a Senior Communications Consultant to join an award-winning Communications team that specialises in employee and financial communications in the workplace. You will lead client relationships at a senior level in two of our key public sector contracts and internally with our delivery and governance teams. If you're ready to shape outcomes and lead transformational work in a fast-paced, client-focused communications environment, we'd love to hear from you. Job Description: As a Senior Communications Consultant, you will: Support in leading client relationships at senior levels, including Cabinet Office and other government stakeholders Deliver communications consulting and production of products to a high-quality standard within the estimated fees agreed with clients Write and edit copy for a range of communications products and channels in a variety of writing styles to meet strategic objectives Peer review, edit and proofread content to ensure pensions technical and grammatical accuracy Oversee the delivery of multi-channel communications projects/campaigns, ensuring alignment with client objectives, regulatory requirements, and internal standards Champion robust processes and controls, including quality assurance, data handling, and project governance Line manage/mentor communications consultants and contractors Build trusted relationships with clients, suppliers, internal teams, and scheme members Collaborate with creative, digital, and data teams to deliver integrated communications solutions Support the Heads of and Lead consultants in the delivery of communication and engagement projects Deliver communications consulting and production of products to a high-quality standard within the estimated fees agreed with clients Build strong relationships internally with all Capita Pension Solutions departments, in particular, Data Solutions Governance and Finance teams, Administration, and IT, to deliver excellent standards Lead by example - delivering 'on-message' communications internally, maintain positivity, adhere to process, and motivate wider team Manage your day-to-day responsibilities by: Establishing clear briefs with the Communications Consultant (Strategic) and Creative and Digital teams, working collaboratively to ensure the best possible solution and service for the client within agreed budget and time frames Set up client projects on financial reporting programme using the commercials agreed by the Communications Consultant (Strategic), develop production schedules for the client and secure resources to deliver effectively Ensure that the Creative Team resource is carefully used, minimising the number of drafts in production and maximising revenue opportunities from any changes to agreed scope with the client Work in partnership with other teams / suppliers where required to deliver projects. Seek external cost estimates where necessary and agree these with the client, and monitor actual costs when confirmed, recording external costs data on financial reporting programme Liaise with the client on the delivery of individual consultancy and production activities including status reports, planning and review meetings, the production and sign off of communication materials Work collaboratively with the wider Engagement and Experience team to develop proposition opportunities Proactively support the Communications Consultants in providing consulting and production expertise for agreed projects, as well as recommendations for clients for effective solutions and opportunities for account growth Analyse project profitability to ensure it is maximised - e.g. re-scoping for additional amends and changes to fees or print costs and in partnership with the Communications Consultant (Strategic) to secure additional budget from the client

Requirements

Experience working in a senior communications role within DB pensions or financial services
Proven strategic thinking and leadership in communications planning and delivery
Exceptional copywriting, editing, and proof-reading skills
Experience managing budgets and revenue targets
Experience of the bid process and writing commercial proposals
Excellent internal and external stakeholder management and influencing skills
Strong organisational skills and attention to detail

Nice To Haves

An understanding of pensions legislation
Experience working with public sector clients or central government
PMI or equivalent qualifications

Responsibilities

Support in leading client relationships at senior levels, including Cabinet Office and other government stakeholders
Deliver communications consulting and production of products to a high-quality standard within the estimated fees agreed with clients
Write and edit copy for a range of communications products and channels in a variety of writing styles to meet strategic objectives
Peer review, edit and proofread content to ensure pensions technical and grammatical accuracy
Oversee the delivery of multi-channel communications projects/campaigns, ensuring alignment with client objectives, regulatory requirements, and internal standards
Champion robust processes and controls, including quality assurance, data handling, and project governance
Line manage/mentor communications consultants and contractors
Build trusted relationships with clients, suppliers, internal teams, and scheme members
Collaborate with creative, digital, and data teams to deliver integrated communications solutions
Support the Heads of and Lead consultants in the delivery of communication and engagement projects
Deliver communications consulting and production of products to a high-quality standard within the estimated fees agreed with clients
Build strong relationships internally with all Capita Pension Solutions departments, in particular, Data Solutions Governance and Finance teams, Administration, and IT, to deliver excellent standards
Lead by example - delivering 'on-message' communications internally, maintain positivity, adhere to process, and motivate wider team
Establishing clear briefs with the Communications Consultant (Strategic) and Creative and Digital teams, working collaboratively to ensure the best possible solution and service for the client within agreed budget and time frames
Set up client projects on financial reporting programme using the commercials agreed by the Communications Consultant (Strategic), develop production schedules for the client and secure resources to deliver effectively
Ensure that the Creative Team resource is carefully used, minimising the number of drafts in production and maximising revenue opportunities from any changes to agreed scope with the client
Work in partnership with other teams / suppliers where required to deliver projects. Seek external cost estimates where necessary and agree these with the client, and monitor actual costs when confirmed, recording external costs data on financial reporting programme
Liaise with the client on the delivery of individual consultancy and production activities including status reports, planning and review meetings, the production and sign off of communication materials
Work collaboratively with the wider Engagement and Experience team to develop proposition opportunities
Proactively support the Communications Consultants in providing consulting and production expertise for agreed projects, as well as recommendations for clients for effective solutions and opportunities for account growth
Analyse project profitability to ensure it is maximised - e.g. re-scoping for additional amends and changes to fees or print costs and in partnership with the Communications Consultant (Strategic) to secure additional budget from the client

Benefits

23 days' holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

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