Communications Center Consultant

SPECTRA CREDIT UNION • Alexandria, VA

3d • $23 - $25

About The Position

The Communication Center Consultant will provide accurate, high-quality, and timely service and consultation to members and potential members who call into the Credit Union. What qualities are we looking for in a Bilingual Communication Center Consultant? • Service and Quality Focused • Adaptable • Detail Oriented • Collaborative and Team-Oriented • Self-Motivated • Critical Thinker and Problem Solver • Positive Attitude • Exceptional Organization • Excellent Communication Skills

Requirements

• A high school diploma or GED is required.
• Six months to two years of similar or related experience, including time spent in preparatory positions.

Nice To Haves

• Experience with a credit union or other financial institution is preferred.

Responsibilities

• Receive incoming calls to the Credit Union’s Communications Center.
• Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
• Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
• Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
• Deliver timely and exceptional service.
• Build meaningful relationships through conversations and establish trust with the membership.
• Speak clearly and professionally and always maintain high phone etiquette standards.
• Respond to messages through Online Banking and general email inbox inquiries.
• Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED