Communications Center Representative

Marshfield Clinic Health System • Marshfield, WI

1d

About The Position

The Communications Center Representative provides prompt, courteous, and effective responses to calls received in the Communications Center Call Center. This individual is responsible for the routing of calls, providing patient information as appropriate, paging, physician message center, security monitoring, code-processing, and related communication services. The Communications Center Representative is the first point of contact with the Marshfield Clinic Health System (MCHS) and is responsible to ensure positive customer relations. The Communications Center Representative is required to demonstrate telephonic interpersonal skills characterized by clear communication in an empathetic and professional manner. This position also requires the ability to make decisions consistent with MCHS policy/department protocol, with strict observance of patient confidentiality.

Requirements

• Two years’ experience with customer service.
• Demonstrated proficiency with handling high-pressure situations, along with excellent verbal communication skills.

Nice To Haves

• Graduate of a Health Unit Coordinator program and successful completion of a medical terminology course.
• Call center experience within a healthcare setting.
• Experience with adding data and retrieving data from software applications.

Responsibilities

• Routing of calls
• Providing patient information as appropriate
• Paging
• Physician message center
• Security monitoring
• Code-processing
• Related communication services

Benefits

• Positions listed as 30 hours per week or greater are offered the level 1 benefit package.
• Positions listed as 20 – 29 hours per week are offered the level 2 benefit package.
• Positions listed as less than 19 hours per week are non-benefited.
• Benefits for temporary positions vary. Details will be discussed in the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed