Senior Communication Advisor - Operations & Network

Intelcom•Montreal, QC

2d•Hybrid

About The Position

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, with operations across three continents and over 100 sorting stations. Our vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology. This role serves as a strategic communications partner to the Operations and Network teams, translating operational realities into clear, coordinated, and actionable communications for various audiences. The position supports day-to-day operational alignment by developing communication plans, key messages, and tools. It also leads communications for network growth, including station openings and expansion initiatives, and enhances the corporate voice in client communications regarding products, progress, and network evolution. The role involves developing and adapting communication tools for diverse audiences, collaborating with Public Relations for message consistency, and measuring communication effectiveness. It aims to strengthen alignment among employees, leaders, partners, and clients, support relationship-building with corporate clients, and ensure communication initiatives contribute to operational efficiency and business performance.

Requirements

Bachelor’s degree in Communications, Marketing, Industrial Relations, or a related field; Master’s degree an asset.
10+ years of experience in communications within a large organization, with a track record of delivering concrete communication initiatives in both internal and external contexts.
Experience supporting operational environments and working with business teams to develop practical, ready-to-use communication tools and plans.
Experience in multi-site, multi-time-zone environments, with the ability to manage shifting priorities and move work forward with speed and discipline.
Strong stakeholder management skills, including experience working with senior leaders, clients, and cross-functional partners.
Knowledge of the logistics or e-commerce sector.
Full professional proficiency in written and spoken French and English; a third language is an asset.
High level of autonomy, sound judgment, and ability to execute effectively in fast-paced and evolving environments.
Sensitivity to community relations and social acceptability issues.
Proficiency with digital communication tools, collaborative platforms, Microsoft 365, and AI tools.
Proven experience in strategic communications, with a strong ability to move from planning to execution and deliver in fast-moving environments.
Action-driven mindset, with the ability to turn operational and network priorities into concrete, useful, and timely communication tools and initiatives.
Strong ability to translate complex realities into clear, credible, and actionable communication for different audiences.
Excellent writing, simplification, and storytelling skills.
Collaborative leadership and ability to influence diverse stakeholders while staying close to the work and execution.

Nice To Haves

Master’s degree
A third language

Responsibilities

Act as a strategic communications partner to Operations and Network teams, translating operational realities into clear, coordinated, and actionable communications for a range of audiences.
Support day-to-day operational alignment by developing communication plans, key messages, and tools that help teams stay informed, aligned, and ready to execute.
Lead communications that enable network growth, including station openings, expansion initiatives, and site integration activities, in close collaboration with cross-functional partners.
Help bring a stronger corporate voice to client communications, both proactively and reactively, in relation to our products, progress, operational updates, and network evolution.
Develop and adapt communication tools and content for different audiences, including employees, leaders, corporate clients, and external partners.
Collaborate with Public Relations and other internal partners to ensure consistency across internal and external messaging and support the company’s reputation.
Measure communication effectiveness and refine strategies to maximize clarity, consistency, and impact in a fragmented and international environment.
Develop and implement operational communication strategies that strengthen alignment among employees, leaders, partners, and clients.
Support relationship-building efforts with corporate clients through clear and consistent communications.
Ensure communication initiatives contribute to operational efficiency and business performance.