Senior Commercial Operations Analyst

Clearsulting•Toronto, ON

2d•CA$71,000 - CA$120,000•Hybrid

About The Position

This role is for a Senior Commercial Operations Analyst responsible for the day-to-day commercial operations of a high-volume portfolio within the Digital Reporting & Compliance Practice. The analyst will serve as the operational point of contact for multiple concurrent sales cycles, ensuring efficient progression from qualification through contracting and project launch. This position involves close partnership with various internal teams, including Commercial Leaders, Delivery Leaders, Finance, Legal, Marketing, and Alliance teams, to manage pursuit timelines, deliverables, dependencies, approvals, and follow-up actions. The role requires coordinating pursuit logistics such as MSAs, SOWs, pricing support, purchase order setup, contracting, internal approvals, and client documentation. The analyst will also prepare pursuit materials, maintain Salesforce hygiene, monitor pursuit status, analyze pipeline activity, and support alliance initiatives and business development campaigns. A key aspect of the role is identifying and implementing scalable improvements in commercial operations through process streamlining and tool optimization.

Requirements

2+ years of professional experience with commercial operations, sales operations, pursuit management, business development support, project coordination, or consulting within a professional services, consulting, or technology organization.
Demonstrated experience managing multiple concurrent opportunities, projects, or complex workstreams while consistently meeting deadlines in a fast-paced environment.
Experience coordinating end-to-end commercial and contracting activities within a professional services environment, including opportunity qualification, proposals, pricing support, State of Work(SOWs), Master Service Agreements (MSAs), purchase order set-up, approval workflows, and client documentation.
Proven organizational and project management skills with the ability to establish structure, prioritize effectively, and proactively drive work forward with minimal direction.
Strong attention to detail and a high degree of ownership, accountability, and follow-through.
Excellent written and verbal communication skills with the ability to interact professionally with senior leaders, clients, and alliance partners.
Experience working with Salesforce or similar CRM platforms, Microsoft Office, and collaboration tools to manage commercial activities and reporting.
Applicants must be authorized to work in the United States without current or future employer-sponsored visa support.

Nice To Haves

Familiarity with Workiva or other cloud-based reporting, compliance, or finance transformation platforms.
Experience working with alliance or partner-led sales motions.
PMP, CAPM, Salesforce, or other project management or CRM certifications.
Experience developing commercial playbooks, pursuit templates, operational dashboards, or process improvements.
Knowledge of financial reporting, compliance, governance, or finance transformation services.

Responsibilities

Own the day-to-day commercial operations for a high-volume portfolio of opportunities within the Digital Reporting & Compliance Practice.
Serve as the operational point of contact across multiple concurrent sales cycles and ensure pursuits progress efficiently from qualification through contracting and project launch.
Partner closely with Practice Commercial Leaders, Delivery Leaders, Finance, Legal, Marketing, and Alliance teams to proactively manage pursuit timelines, deliverables, dependencies, approvals, and follow-up actions.
Coordinate and manage pursuit logistics including Master Service Agreements (MSAs), Statements of Work (SOWs), pricing support, purchase order setup, contracting activities, internal approvals, and client documentation.
Prepare pursuit materials, including proposals, presentations, pricing summaries, qualification documents, and executive meeting materials.
Coordinate contributions from cross-functional stakeholders to ensure high-quality, client-ready deliverables.
Maintain Salesforce hygiene, ensuring opportunity stages, forecasting, notes, activities, and supporting documentation accurately reflect the current state of every pursuit.
Monitor and communicate pursuit status across the portfolio, proactively identifying risks, bottlenecks, and required decisions before they impact deal timelines.
Analyze pipeline activity, pursuit metrics, and operational trends to provide leaders with actionable insights that improve forecasting and commercial execution.
Support Workiva alliance initiatives, client events, and targeted business development campaigns.
Identify and implement scalable improvements across commercial operations by streamlining processes, optimizing tools, templates, and trackers.