Senior Commercial Loan Servicing Representative

Country Bank for Savings•Ware, MA

3d•Hybrid

About The Position

We're excited to announce an opportunity for the position of Senior Commercial Loan Servicing Specialist! Under the guidance of the Assistant Vice President, Commercial Loan Administration Officer, this position performs a variety of loan servicing functions to ensure proper loan processing and maintenance of the Commercial Loan Portfolio. This includes the end-to-end processing cycle for all commercial Loans. The hiring range for this position is $60,000 to $70,000. Starting pay determined based on candidate’s qualifications and experience. This position is Full Time, 40 hours weekly.

Requirements

A High School diploma or equivalent is required.
A minimum three years of commercial loan servicing experience.

Nice To Haves

Interpreting ideas and facts, while also analyzing and interpreting federal and state laws and/or regulations.
Strong customer service and sales skills.
Strong written communication skills.
Ability to make effective presentations in a group setting.
Exceptional verbal and numerical aptitudes.
Ability to work in a fast-paced and highly dynamic office environment.
Basic knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
Understanding of commercial legal documents.
Knowledge of the Finastra core platform, OnBase, Global Wave, LaserPro, and Simplifile are preferred.
Being a licensed Notary Public is preferred.

Responsibilities

Reviews the Masterfile report for each loan to verify loan was booked according to loan documents, i.e. Credit Approval Memo, Commitment Letter, Promissory Note.
Performs quality control check on new loan files as well as modifications and partial releases to ensure all critical functions and documents have been completed by all supporting staff.
Maintains a database and works directly with Loan Officers, Loan Coordinators and Attorneys for timely receipt of missing and incorrect documents.
Prepares payoff figures in accordance with MGL Ch 163 as requested by consumers, attorneys and other bank personnel.
Processes payoffs closes accounts and sends documentation to borrower.
Prepares discharges for Attorneys and records with the registries as required.
Prepares partial release consideration letters as requested by consumers, attorneys and other bank personnel.
Insures the accuracy of the partial release document and collateral being requested for release.
Process the partial release payment and sends the executed document to the Attorneys for recording with the registries as required.
Processes monetary transactions including funds transfers on Commercial Lines of Credit with Lender approval, outgoing wire transfers, construction loan advances and check processing.
Process the calculating and processing of incoming and outgoing participation loan payments.
Assist customers with loan payment discrepancies or issues.
Maintains direct communication with Allied Solutions for the input and tracking of hazard, flood and equipment insurance policies.
Ensures that all policies are accurate and in place.
Interacts directly with insurance companies and agencies.
Backup to the Sr. Escrow Specialist to coordinate and ensure timely payment of real estate tax bills on commercial loans.
Monitors and performs follow-up on delinquent real estate taxes securing escrowed and non-escrowed loans, and capitalizes unpaid taxes as needed.
Knowledge of the LERETA tax service system, including direct contact with the tax/assessor’s office of the cities and towns to which we submit escrow payments.
Processes general ledger reconciliations regarding the Commercial Work in Process, Loans in Process and Loans in Process Real Estate daily.
Works with Coordinators to verify any discrepancies or issues.
Reviews and tracks weekly loan reports via OnBase to ensure proper loan processing, i.e. Tickler and Special Instructions, 90 Day report, Loan Trial Balance, Loan Maturity Forecast report.
Provides guidance, support and occasionally training for less experienced loan servicing staff members.
Notarizes legal documents for loan officers and the public as needed, if applicable.
Responsible for building long-lasting relationships with customers, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity.
Other job duties, as assigned.