Loan Servicing Representative

American Heritage Credit Union•Philadelphia, PA

6d•Onsite

About The Position

American Heritage Credit Union has an immediate opening for a Loan Servicing Representative. This position is responsible for handling all member loan calls via the loan center phone queue and assisting members throughout the loan application process by offering loan products that best fit their individual needs. The role involves performing all aspects of the loan application process for various types of loans.

Requirements

At least one to three years of experience in loan processing.
Requires education equivalent to a four-year high school education.
Must be available for rotating evening and Saturday hours.
Professional, well-developed interpersonal skills essential for servicing members and staff while projecting a positive image as representative of the Credit Union.
Work requires a knowledge of the credit union's consumer loan products and services, policies, and procedures.
Work requires knowledge of consumer loan processing and basic knowledge of all local, state, and federal lending regulations and guidelines.
Requires judgment to solve day-to-day problems and provide need-based solutions, but usually within established guidelines.
Work requires basic knowledge of Symitar, Meridian Link, Docusign, Word and Excel.

Responsibilities

Responsible for lending sales through both inbound and outbound phone center.
Maintain the established goal for abandonment rate.
Answer all member loan questions and advise regarding product availability.
Input loan applications received through phone, fax, email, etc.
Contact members regarding loan application decisions and communicate stipulations.
Verify income and update applications with required supporting documentation.
Work all online loan application queues in our loan origination system.
Respond to all member emails, web messages, calls, etc. in a timely manner.
Follow up on all loan applications within 24 hours of submission.
Verify all loan application information for accuracy.
Review loan terms and setup closings.
Prepare and send loan documents to members via Branch, DocuSign or mail.
Process and fund loans.
Contact members to offer additional loan products and services.
Contact new members to review loan terms and offer additional products.
Follow up on pending applications (approved but not funded).
Review and verify merchant/member loan packages for completeness and accuracy.
Contact merchants/members for missing or incomplete documentation.
Verify merchant/online loan contracts with members and cross-sell additional loan products.
Complete the account opening process and initial member deposit if applicable.
Process and fund merchant/online loans.
Meet the established goals for all areas of sales.
Track sales and cross-sales daily.
Log all work in bags for Quality Control daily.
Follow through with Quality Control items.
Provide members with loan information, such as payment and MRC projections, via telephone.
Cancel pending loans after expiration (30 days).
Review credit reports for up-sells and cross-sells (Loan Check-up).
Perform assigned responsibilities according to established department standards with minimum errors.