Senior Commercial Loan Operations Officer
About The Position
The Senior Commercial Loan Operations Officer owns Rivermark’s commercial loan operations function, ensuring commercial real estate, term, SBA, and line-of-credit loans are documented, closed, boarded, and serviced accurately and in compliance. The role serves as the final pre-funding control point and subject-matter expert for loan documentation and operations compliance, leads audit and examination readiness, and partners with lenders, credit, compliance, and external providers. In addition to overseeing scalable, controlled loan operations, the officer partners with executive leadership to establish a new treasury management function. This includes assessing readiness, exploring vendors, developing a product roadmap, testing products, and building the operational, risk, and compliance framework.
Requirements
- Bachelor’s degree, or an equivalent combination of education and experience.
- At least five years of experience in commercial loan documentation, operations, or loan processing within a financial institution.
- At least three years of treasury management experience within a financial institution.
- Thorough knowledge of loan documentation, closing, and underwriting for commercial real estate, C&I term loans, lines of credit, and SBA 7(a) and 504 loans.
- Ability to interpret legal documentation and regulatory requirements, with working knowledge of NCUA Part 723, BSA/AML and Beneficial Ownership, the Flood Disaster Protection Act, and SBA Standard Operating Procedures.
- Knowledge of secured transactions and collateral perfection, including UCC Article 9 filings, title and escrow, and vehicle title requirements.
- Demonstrated ability to design procedures, internal controls, and quality-control programs and support examinations and audits.
- Strong analytical and reporting skills, including operational metrics and general ledger reconciliation, and advanced Microsoft Excel proficiency.
- Working knowledge of treasury management products, including ACH origination, wire transfers, positive pay, remote deposit capture, and online business banking, and related risk and regulatory requirements, including Nacha Operating Rules, UCC Article 4A, Regulation CC, and OFAC.
- Process improvement and project management skills, including experience implementing or enhancing loan origination, core, or document management systems.
Nice To Haves
- Professional certification in commercial lending, loan operations, treasury management, or regulatory compliance.
Responsibilities
- Own commercial loan operations, including compliance and quality from origination through servicing, and maintain the governing procedures, workflows, and internal controls.
- Oversee accurate and timely loan documentation for commercial real estate, term loans, lines of credit, SBA loans, business Visa cards, and letters of credit.
- Manage commercial loan closings and post-closing collateral and compliance monitoring, addressing escalated or complex issues.
- Ensure executed loan files are complete, imaged, and audit-ready, and maintain collateral perfection through UCC filings, title tracking, insurance, flood compliance, and exception clearing.
- Lead examination and audit preparation as the subject-matter expert for loan documentation and operations compliance, and remediate findings.
- Monitor the loan pipeline and post-closing exceptions; develop and report operational metrics, including turnaround times, exception rates, and quality-control results.
- Manage service levels and relationships with third-party providers, including title companies, attorneys, appraisal management companies, and environmental vendors.
- Establish and administer the commercial loan quality assurance program, including pre- and post-closing testing, root-cause analysis, and corrective-action tracking.
- Oversee maturity management, renewals, and change-in-terms documents, and ensure the integrity of loan servicing and portfolio accounting.
- Partner with leadership to launch a treasury management function, including readiness assessment, product roadmap, vendor exploration, and product testing.
- Design the operational and risk framework for treasury services, including onboarding, ACH and wire exposure limits, fraud controls, and compliance with Nacha Operating Rules and applicable regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
