Senior Commercial Lines Account Manager

Acrisure•Marquette, MI

1d•Onsite

About The Position

The Senior Commercial Lines Account Manager is a senior-level role primarily responsible for the day-to-day service and stewardship of a designated book of large and complex commercial accounts. This role acts as the main point of contact for clients, ensuring all needs are met in alignment with agency procedures and service standards. The position also involves supporting Account Executives with clients requiring extensive administrative service, managing the full renewal lifecycle, and overseeing new business marketing efforts. Additionally, the role requires reviewing policy audits, ensuring accuracy of policy documents, providing expert client support, issuing and managing various coverage documents, maintaining precise documentation in the agency management system, and utilizing agency technology platforms for efficiency. The Senior Commercial Lines Account Manager serves as a strategic partner to Producers and Account Executives, staying current on industry trends, and maintaining deep expertise in commercial insurance coverages. This role also supports continuous improvement initiatives, provides mentorship to junior team members, and performs additional duties as requested by leadership.

Requirements

5+ years experience with Commercial Lines Property & Casualty required
Strong organizational skills- ability to prioritize and be proactive
Computer skills, specifically Microsoft Word, Outlook and Excel
Excellent verbal and written communication skills as well as strong interpersonal skills
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages
Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form
Applied Systems / EPIC experience a plus
High School diploma required
Active Property & Casualty License required

Nice To Haves

Associate Degree or higher preferred
CRIS, CPCU or special training course completion a plus

Responsibilities

Perform daily service on assigned task by Client Advisors and/or Account Executives with the agency’s written procedures.
Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring all client needs are addressed in alignment with agency procedures and service standards.
Oversee and execute the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of comprehensive renewal proposals.
Manage new business marketing efforts, collaborating with Producers and Account Executives to design placement strategies, prepare carrier submissions, evaluate quotes, and secure optimal program structures.
Review and analyze policy audits, ensuring accuracy and proactively addressing discrepancies with carriers and clients.
Ensure accuracy and completeness of all policy documents, endorsements, and binders, confirming coverage terms reflect negotiated and ordered conditions.
Provide expert-level client support, responding promptly to inquiries, carrier requests, and service needs, while delivering proactive guidance to strengthen client relationships.
Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring compliance and timely delivery.
Maintain precise documentation of all client activities, communications, and transactions within the agency management system (Applied EPIC), ensuring data integrity and audit readiness.
Utilize agency technology platforms, including upload/download and interface capabilities, to enhance workflow efficiency and accuracy.
Serve as a strategic partner to Producers and Account Executives, communicating key account developments, identifying potential service issues, and elevating risks or concerns to leadership when appropriate.
Stay current on industry trends, carrier appetites, and underwriting guidelines, applying sound judgment and market knowledge to support client placements and coverage recommendations.
Maintain deep expertise in commercial insurance coverages and policy language, ensuring the ability to advise clients on program structure, coverage adequacy, and emerging exposures.
Support continuous improvement initiatives, including workflow enhancement, training, and cross-functional collaboration, while providing mentorship to junior team members as needed.
Perform additional duties and serve as backup support for other team members or functions, as requested by leadership.