Senior Commercial Lines Account Manager - Church Program

Higginbotham•Ridgeland, MS

10d

About The Position

The Senior Commercial Lines Account Manager provides prompt, accurate, and courteous service to clients, producers, and company personnel. The role supports the obtaining, maintaining, expanding, and servicing of commercial accounts, including planning and implementing insurance programs, advising clients on coverage and exposures, and supporting Producers in meeting client needs and agency business goals. The Account Manager works with clients, Producers, and insurance carriers to prepare proposals and applications, renew and remarket policies, manage account reviews, and resolve service issues. The role also monitors carrier developments and relevant laws, explains audit procedures, and manages workflow to ensure transactions are processed efficiently, accurately, and on time. The position is based in the Ridgeland, Mississippi office, with fully remote work considered for qualified candidates.

Requirements

At least 8 years of Commercial Property & Casualty Insurance experience.
Active General Lines or Property & Casualty License.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift 25 pounds.
Repeated use of sight to read documents and computer screens; repeated use of hearing and speech to communicate by telephone and in person; repetitive hand movements such as keyboarding, writing, and 10-key; and walking, bending, sitting, reaching, and stretching in all directions.

Nice To Haves

Experience with churches and religious organizations is strongly preferred.
Certified Insurance Counselor (CIC) designation or equivalent is strongly preferred.
Applied Epic experience is preferred; knowledge of a similar Account Management System (AMS) is acceptable.
Qualified candidates may be considered for a fully remote work schedule.

Responsibilities

Plan, design, and implement insurance programs for clients in accordance with agency guidelines, independently or collaboratively.
Keep informed about carrier developments and changes in Federal and State laws that may affect clients’ businesses; consult, inform, and educate clients about coverage, exclusions, and exposures, and document information in electronic files.
Provide Producers with technical support on coverage, proposals, and suspense items to help serve clients and achieve agency business goals.
Investigate, initiate, and prepare proposals and applications; submit them to insureds and carriers, obtain client signatures, and follow up for timely responses in conjunction with the Producer.
Prepare insurance schedules and proposals for account reviews.
Remarket accounts, contact clients, follow up with them and Producers, and renew policies according to agency standards.
Consult with clients about audit procedures and educate them on those procedures.
Set priorities and manage workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.
Represent the agency with Producers in handling complaints, arbitrating disputes, and resolving grievances.
Facilitate productive working relationships between clients and Producers, and maintain positive relationships with insurance carriers to meet client needs and facilitate business processing.