Senior Commercial Lines Account Manager, Mid-Market
About The Position
We’re seeking a dynamic and results-driven Account Manager to join our Mid-Market Commercial Insurance team in Oakville. The Account Manager is a key client service partner to producers on an assigned book of business, playing a central role in maintaining long-term client relationships while identifying growth opportunities and delivering tailored insurance solutions. This role combines strong client management capabilities with business development accountability. The successful candidate will manage and grow an existing portfolio, generate new business opportunities, and contribute to team development by mentoring junior Account Managers and associates. This is an ideal opportunity for a strong team player who is organized, detail-oriented, commercially minded, and committed to delivering results within required deadlines.
Requirements
- RIBO (Registered Insurance Broker of Ontario) license required.
- Typically 7+ years of industry or product line experience, with a focus on commercial risks.
- Extensive experience in the placement of Mid-Market risks (General P&C and Liability).
- Demonstrated success in meeting sales targets and contributing to revenue growth.
- Proven ability to identify and convert new business opportunities.
- Strong leadership capability with experience mentoring or coaching junior team members preferred.
- Effective organizational skills and time management.
- Demonstrated ability to communicate (written and verbal), present, and influence credibly and effectively at all levels of the organization, including executives.
- Experienced in delivering client-focused solutions based on unique needs.
- Proficiency with computer applications expected; EPIC experience is an asset.
Nice To Haves
- Pursuit of insurance industry designations (CIP, CAIB, etc.) is an asset.
Responsibilities
- Act as a primary point of contact for an assigned book of business; maintain strong relationships with clients and insurers.
- Meet existing client needs, including but not limited to quotes, premium adjustments, endorsements, renewals, and claims support.
- Prepare and monitor insurance submissions, proposals, and summaries of insurance, with support from an Account Assistant for binders, certificates, and billing.
- Negotiate with insurers to best meet client needs in conjunction with the Producer, including remarketing where necessary.
- Collect premiums from clients in accordance with company standards and timelines.
- Own and achieve individual sales targets through cross-selling, upselling, referrals, and new client acquisition.
- Generate new business opportunities by leveraging networks, referrals, prospecting activity, and collaboration with Producers.
- Identify opportunities to expand share of wallet within the existing client portfolio.
- Mentor and support junior Account Managers and associates by providing coaching, technical guidance, and best practices in client service delivery.
- Contribute to a collaborative team culture and support operational excellence across the department.
Benefits
- flexible working arrangements
- generous time-off policies
- HUB-sponsored training programs
- tuition reimbursement
- reimbursements for professional licensing and membership fees
- special discounts on events, travel, accommodations, and personal home & auto insurance
- extended health benefits
- disability insurance
- RRSP matching
- paid-time-off benefits
- eligible bonuses
- commissions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
