Senior Commercial Lending Administrator

Jeanne D Arc Credit Union•Lowell, MA

5d•$25 - $37

About The Position

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board! As a Senior Commercial Lending Administrator, you’ll work under the leadership of the AVP of Commercial Lending to ensure the accurate processing of member business loans and maintain all commercial loan files; completing specialized processing and servicing tasks such as billing, line of credit advances and payoffs for commercial loans. Provides operational and administrative support to ensure a smooth workflow and dissemination of information between various departments.

Requirements

4-7 years of related commercial lending/banking experience; or equivalent combination of education and experience.
Strong understanding of credit and deposit products.
Associate’s degree in related field
Problem solving – the individual will demonstrate solid judgment, problem solving, and decision-making skills; will apply knowledge and experience to develop solutions and solve problems independently; will resolve problems in a timely manner, gather and analyze information skillfully, and will implement appropriate corrective action.
Member service – the individual will take responsibility and ownership for servicing members; will respond promptly to member needs, solicit member feedback to improve service, and build rapport during all interactions and communications; will resolve issues independently, and manage difficult or emotional member situations in a positive manner.
Manages vendors and third-party service providers.
Interacts with financial institutions and other Credit Union employees to satisfy member needs.
Must present self and Jeanne D’Arc Credit Union in a professional manner.
Accountability – the individual is self-motivated, will take initiative, and perform work independently, be able to manage, organize and prioritize own work and that of the department to ensure its completion in a timely manner, that deadlines are adhered to, and department productivity is maintained.
The individual must be organized and detail-oriented.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Proficient with the following software programs: Miser Core System; Microsoft Office Word, Excel, and Outlook; Internet applications.

Nice To Haves

Familiarity with the Salesforce platform is a plus.
Must be able to adapt to new software programs as necessary.

Responsibilities

Prepare complete document/loan information packages and coordinate loan closings with Loan Servicing, Loan Officers, Attorneys, third parties, and Members. Ensure all loan closings, disbursement of funds processed and loan boardings are completed timely and adhere to all the closing conditions. Resolve any outstanding post-closing issues in a timely manner.
Administrator for business loan origination and documentation software. Proficient at pipeline management with an emphasis on organizational and multi-tasking skills. Maintain pipeline activity of closed loans, loans in progress, approved loans, including adverse action notifications in accordance with the Loan Policy and procedures as well as complying with State and Federal Regulatory requirements.
Provide support to the Assistant Vice President of Commercial Lending to manage the commercial loan portfolio such as the process of reviewing loan files and the process of gathering the required financial information to perform annual loan reviews, or renewals. Preparing financial request letters and follow up with Members and/or branch personnel to ensure timely collection of renewal package
Provide support to the Assistant Vice President of Commercial Lending to ensure accurate reporting of regulatory information, including monthly/quarterly commercial loan reports as well as the special vote and modification report(s). Complying with regulatory and organizational policies and procedures pertinent to position regulations. Monitor and assist in the resolution of various exceptions and activities in order to comply with CU policies.
Respond to internal and external loan related business member questions and requests; research and analyze information to identify broader issues, training needs, and procedural changes; and take initiative to implement necessary corrective measures. Initiates wire transfers for members; assists members with implementation of electronic services.
Identifies problem loans and works with the Assistant Vice President Commercial Lending to identify and implement collection and workout solutions.
Understands and maintains a broad level of knowledge on small business & commercial products and other credit union products and services to assist in relationship building initiatives; as well as keeping informed of loan policy, required documentation, structuring and regulatory requirements. Attend internal and external seminars relating to business lending and regulatory requirements. Works with staff in the development of overall department operating policies, procedures and best practices.
Opens membership and deposit accounts. Upon member request, conducts escrow analysis for property taxes and coordinates the creation of escrow accounts with Loan Servicing.
Coordinates commercial construction loan advances; coordinates advances against lines of credit, obtain appropriate approvals, ensures availability, formula requirements and maintains accurate records.
Play an active role in department or organizational projects as directed, and assumes additional responsibilities as requested.