Senior Commercial Claims Analytics Consultant - Remote

CSAA Insurance Group, a AAA Insurer•Washington, NV

5d•$122,850 - $164,000•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Senior Commercial Claims Analytics Consultant - Remote! As a Senior Commercial Claims Analytics Consultant, you will play a critical role in transforming data into decision‑ready insights that drive business performance, portfolio management, and risk outcomes. You will be responsible for performing complex analyses to inform data‑driven decisions, identifying trends, evaluating performance, and developing recommendations to address key business challenges. In this role, you will combine insurance domain knowledge, analytical expertise, and technical skills to extract actionable insights, shape data foundations, and foster a data‑driven culture.

Requirements

8+ years of directly related analytical experience in a related industry required.
Bachelor's degree in mathematics, business, statistics, economics, computer science or equivalent combination of education and experience
Expert in Microsoft Office Suite, SQL (Snowflake preferred), Visual Basic, data visualization tools such as Power BI or Tableau, and various structured analysis and design techniques.
Superior research, statistical, analytical, data processing and mathematical skills with ability to structure and conduct analyses.
Demonstrated leadership and mentoring experience essential.
Ability to conduct meetings and deliver formal presentations
Skills to coach, mentor, evaluate and provide training, guidance and constructive feedback to staff
Strong oral and written communication skills.
Experience in Microsoft Office Suite, SQL, Visual Basic, data visualization tools such as Power BI or Tableau, and various structured analysis and design techniques.
Expert knowledge of insurance, accounting and rate-making concepts.
Strong ability to independently solve technical challenges by leveraging online resources.
Demonstrated analytical agility and curiosity. Passion for learning new things, with an interest in technology.
Ability to work in a fast-paced team environment.
Direct claims experience or analytical actuarial experience (preferred)

Nice To Haves

Knowledge of insurance and rate-making concepts
Pursuit or completion of industry-relevant continuing education, including graduate degrees, MBS, risk and insurance designations from The Institutes (AINS, AIC, ARM, CPCU, etc.), or actuarial exams and designations (ACAS, FCAS, CERA).
2 - 3 years mentoring experience
Advanced degree in related field
Demonstrated ability to perform in a fast-paced environment with multiple priorities and deadlines.
Excellent analytical and communication skills with ability to translate complex concepts into a simple story.
Proven history of taking initiative and driving projects to completion with minimal guidance.
Strong research and analytical (quantitative and/or qualitative) skills with ability to perform analysis and identify solutions to issues.
Strong data visualization skills (experience with PowerBI a plus).
Insurance product, price, underwriting and Claims knowledge, with working knowledge of commercial Claims Operation.
Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
Champions our cultural norms (e.g., willing to have cameras on when it matters, helping onboard new team members, building relationships, etc.)
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc

Responsibilities

SME charged with identifying emerging trends and issues.
Works in highly consultative role and presents issues to senior management.
Typically assigned to complex, cross-functional projects and provides mentorship and training to less seasoned team members.
Perform complex data analysis for Commercial Claims aligned to business and portfolio objectives
Provides interpretation and insight on proposals. Evaluates findings and guides outcome (cause-effect-effort to implement). Role is to be business consultant to client.
Translate ambiguous business questions into structured analytical approaches and actionable insights
Types of analyses may range from, but not limited to, root cause, cost benefit, performance tracking, forecasting, and exploration, with a strong focus on generating actionable insights
Identify and interpret trends, risks, and opportunities impacting client and portfolio performance
Formulate data‑driven recommendations to improve operational efficiency, loss outcomes, and business strategy
Collaborate with partners across Claims, Product, Underwriting, Actuarial, Finance, and Technology to define problems and deliver solutions
Drive alignment effectively communicating insights, conclusions, and recommended actions to senior leadership
Build strong relationships to support adoption and execution of insights
Contribute to building and enhancing data pipelines, reporting frameworks, and analytical standards
Help establish consistent metric definitions, governance, and scalable analytics practices
Support the development of AI‑enabled and automated analytics capabilities
Leverage Industry data and knowledge to evaluate the results in relation with Industry
Provide guidance, mentorship, and coaching to junior analysts
Contribute to team success by fostering a collaborative, curious, and high‑performing culture
Stellar research, analytical skills and ability to present to various management levels and train staff on logic used in new tools, approaches to market changes, responding to legislative changes