Claims Consultant - Commercial Lines

Relation Insurance Services • Fresno, CA

1d • $78,000 - $135,000 • Onsite

About The Position

The Claims Consultant supports clients through a range of internal and external resources to ensure a smooth, responsive, and effective commercial claims administration experience. The individual in this role serves as a knowledgeable point of contact for commercial claims activity, partners closely with Producers and Account Managers, and helps coordinate communication and documentation between clients, carriers, and service partners.

Requirements

• High school diploma or equivalent.
• 5 years of experience in property and casualty claims processing.
• Strong knowledge of commercial claims administration processes and terminology.
• Excellent verbal and written communication skills with a client‑focused approach.
• Demonstrated ability to manage multiple priorities and work effectively in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Ability to build effective working relationships with clients, carriers, Producers, and internal teams.
• Proficiency in Microsoft Word and Excel; ability to learn new systems and software applications.
• Commitment to confidentiality and professional standards.

Responsibilities

• Manages incoming calls and inquiries related to commercial lines of business, providing timely, accurate, and professional responses.
• Completes and processes claims-related documentation in a timely and compliant manner.
• Works directly with Producers and Account Managers to provide necessary claim details, updates, and supporting information.
• Acts as an advocate for client coverage interests throughout the claims management process.
• Coordinates communication between clients and carriers to facilitate efficient claim handling and resolution.
• Reviews claim activity and documentation to identify issues, gaps, or follow-up needs and escalates as appropriate.
• Explores risk control or loss mitigation opportunities through coordination with external vendors or internal resources, as applicable.
• Provides input and recommendations related to departmental processes, workflows, or service delivery improvements.
• Maintains accurate, organized, and up‑to‑date claim files and records in applicable systems.
• Effectively utilizes available technology and tools, including emerging and AI‑enabled solutions, to support efficient workflows, accuracy, and a positive client service experience.
• Special projects and other duties as assigned.

Benefits

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED