Senior Commercial Banking Specialist

Ameris Bank•Tampa, FL

About The Position

Responsible for performing a wide range of advanced administrative functions to support commercial banking activities. The position facilitates efficient operations, optimizes relationship management and portfolio growth, executes compliance and collections procedures, and serves as a client contact. The Senior Commercial Banking Specialist trains and coaches Commercial Banking Specialists and demonstrates the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.

Requirements

Computer and Microsoft Office proficiency.
Demonstrates leadership skillset with ability to coach and mentor.
Thorough knowledge of banking policies, procedures, products and services.
Able to effectively and persuasively express self, using language and grammar in a professional manner.
Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames.
Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
Demonstrates commitment to quality customer service and ability to meet or exceed service goals.
Able to analyze and record detailed information and produce accurate, high quality work products.
Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.
5 or more years of experience as a Commercial Banking Specialist or equivalent position.

Nice To Haves

Banking compliance or risk management experience preferred
Bachelor’s degree preferred or equivalent education and related training or experience required.

Responsibilities

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
Maintains electronic records and prepares transactions in Customer Relationship Management software.
Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements and other relevant data.
Reviews customer and prospect financials and other relevant data to identify discrepancies and inconsistencies; follows through to verify accurate information and resolve issues.
Monitors reports to identify maturing and delinquent accounts.
Administers renewal processes and performs collections procedures for assigned customer portfolio.
Maintains records and obtains documentation in compliance with internal controls, operational procedures and risk management policies.
Identifies business development and cross-sell opportunities and makes referrals.
Drafts letters and agreements.
Reviews the work of Commercial Banking Specialists; provides assistance and training to team members.
Maintains knowledge of banking products, programs, services and promotions.
Facilitates loan approval processes; prepares documents for the Officer Loan Committee.
Monitors the customer experience by assessing customer feedback, identifying opportunities for improvement, researching and resolving complex problems to ensure customer service excellence.
Facilitates prospecting and marketing efforts by developing materials, scheduling and coordinating meetings and events.
Serves as a liaison with clients, internal and external contacts to facilitate communication and assist with loan closing and account opening processes.
Works to understand the root causes of complex customer service issues.
Identifies and implements resolutions.
May accompany Commercial Relationship Managers on meetings and appointments to assist with relationship management and support account opening or loan closing processes.