Senior Commercial Account Manager
About The Position
At Light & Wonder, we are passionate about games, and our digital team is a leader in the global iGaming market. We provide exceptional content and innovative software that powers some of the world's most successful online gaming providers. This position reports into the Commercial Account Director or VP, Commercial US and is part of the Light & Wonder (L&W) Commercial Team. The Senior Commercial Account Manager is responsible for managing an allocated portfolio of L&W's US accounts. This role requires a strong understanding of iGaming operations, the supply of gaming products and services to operators, and the management of post-sale relationships. The Senior Commercial Account Manager is tasked with identifying revenue growth opportunities and executing joint objectives, strategies, and action plans to achieve and exceed short- and long-term profitability goals for L&W within the United States. Additionally, this role involves mentoring more junior members of the account team.
Requirements
- Bachelor's degree in Commerce, Business Administration, or equivalent relevant experience
- A minimum of 5 years of experience as an account manager / commercial manager across any relevant online (digital) industry and sector
- Experience within a technology/digital business (gaming preferred) with a passion for the online gaming industry
- Experience within the iGaming industry and commercial space is preferred
- Experience supporting key accounts and a proven track record of growing an existing business portfolio, and achieving and exceeding established revenue targets
- A record of developing strong working relationships with executives, peers, and associates
- Excellent communication skills
- Ability to work independently and possess strong organizational and time management skills
- Proven competence in negotiating, with a great deal of experience managing B2B clients and working under contractually agreed commercial terms
- Tech savvy, customer service oriented, professional, resourceful, patient, and tactful in handling customer inquiries and negotiations
- Enthusiasm and a strong work ethic necessary to succeed in a dynamic, fast-moving, and results-oriented environment
- Proficient in MS Office (Word, Excel, and PowerPoint)
Nice To Haves
- Experience drafting proposals and presenting to clients is ideal
Responsibilities
- Build and manage close relationships with the allocated B2C operators of the L&W iGaming business, primarily based across the US but potentially including other regions within the Americas
- Own the management of multiple clients in a professional and organized manner, including regular customer review meetings, managing backlogs of client requirements, and keeping clients up to date on L&W documentation
- Ensure clients are taking full advantage of the L&W portfolio, including proprietary content and aggregated partner studios (SPARK & POWER)
- Optimize L&W's games launch cadence, priority, and placement on client sites, collaborating with external and internal marketing teams to deliver marketing materials and digital assets and drive premium onsite positioning
- Deliver client revenues in line with company forecasts and targets
- Develop and lead new business initiatives with existing clients to extend revenues
- Lead QBR presentations with clients
- Build trust and relationships with key client influencers and decision makers
- Work with clients to compile data and insights to assess L&W product performance compared to competitors, including the effects of targeted campaigns and promotions
- Up-sell existing clients on new products and premium offerings, broadening L&W's product footprint within their business
- Liaise with the L&W Product and Development Teams as well as other internal departments to effectively respond to clients' inquiries and concerns, and communicate feedback on client requirements, preferences, and value-adding features
- Represent L&W and the Commercial Team within the wider online iGaming industry with professionalism and know-how
- Provide guidance and informal mentorship to Commercial Account Managers supporting the portfolio
- Maintain strong working knowledge of L&W's internal protocols and operate with a high level of efficiency within the role
Benefits
- Gaming or other license(s) may be required
- Background investigations or security checks may be required
- Meet certain standards dictated by law, regulation or contracts
- Consent to L&W conducting a due diligence/background investigation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
