Senior Commerce & Digital Consultant

Valtech

2d•CA$90,000 - CA$120,000•Onsite

About The Position

As a Senior Commerce & Digital Consultant, you will act as a trusted advisor and subject matter expert, helping clients define, implement, and optimize their digital commerce and omnichannel strategies. You will work with business and technology stakeholders to shape transformation initiatives, improve customer experiences, and drive commercial performance. In this role, you'll combine strategic thinking, consulting expertise, and a strong understanding of digital ecosystems to deliver measurable business outcomes. You will also contribute to the growth of Valtech's Commerce & Digital practice through thought leadership, knowledge sharing, and support of business development activities.

Requirements

7+ years of experience in digital commerce, eCommerce consulting, digital strategy, or digital transformation.
Proven experience delivering end-to-end commerce, omnichannel, or customer experience initiatives within consulting, agency, or professional services environments.
Bachelor's or Master's degree in Business, Marketing, Information Systems, Engineering, or a related field.
Strong understanding of digital commerce ecosystems, including eCommerce platforms, CMS, CRM, CDP, OMS, and Search solutions.
Experience developing digital strategies, transformation roadmaps, and operating models.
Ability to translate business needs into functional and technology requirements.
Solid knowledge of customer experience (CX), customer journeys, and conversion optimization principles.
Experience leveraging data, metrics, and KPIs to guide decision-making and measure success.
Strong workshop facilitation, stakeholder management, and discovery capabilities.
Excellent analytical, problem-solving, and consulting skills.
Experience working within cross-functional teams spanning business, product, and technology disciplines.
Ability to effectively engage and influence senior client stakeholders.
Outstanding communication, presentation, and storytelling abilities.
Experience working within Agile and Scrum delivery environments.
Proactive, adaptable, and results-oriented mindset with a strong sense of ownership and accountability.
Passion for innovation and emerging digital commerce trends.
Fluent English and French, both written and spoken.

Responsibilities

Drive commerce and digital transformation initiatives
Analyze business challenges related to digital commerce, omnichannel experiences, customer experience, and commercial performance.
Define and recommend digital commerce strategies, transformation roadmaps, operating models, and target-state visions.
Advise clients on improving customer journeys, transactional processes, and digital engagement models.
Facilitate discovery workshops and stakeholder alignment sessions.
Translate business goals into measurable initiatives focused on revenue growth, conversion optimization, customer retention, and business value realization.
Deliver high-quality consulting engagements
Support the design and implementation of Commerce & Digital solutions across eCommerce, CMS, CRM, CDP, Search, and related platforms.
Partner with architects, product teams, and technical specialists to ensure alignment between business objectives and technology solutions.
Help prioritize initiatives and strategic backlogs based on business value.
Establish and monitor KPIs related to acquisition, conversion, average order value, retention, and customer lifetime value.
Ensure deliverables meet quality standards and generate measurable business impact.
Enable adoption and organizational change
Support change management and adoption initiatives for digital commerce platforms and processes.
Contribute to governance models, operational frameworks, and best practices.
Help clients build internal capabilities and foster a performance-oriented culture.
Contribute to practice growth and innovation
Develop expertise across leading commerce and digital platforms and ecosystems.
Share knowledge, methodologies, and best practices across the organization.
Contribute to accelerators, assets, value propositions, and thought leadership initiatives.
Stay informed on emerging trends, technologies, and innovations in digital commerce.
Collaborate and mentor
Support and mentor junior consultants and team members.
Work effectively within multidisciplinary teams across business, product, design, and technology.
Promote collaboration, accountability, continuous learning, and delivery excellence.
Support business development
Identify opportunities to expand Commerce & Digital services with existing and prospective clients.
Contribute to proposals, scoping activities, and client presentations.
Help strengthen Valtech's market positioning and commerce consulting capabilities.

Benefits

Comprehensive insurance plan (Gold, Silver, or Bronze options with employer contribution up to 80%)
Short- and long-term disability coverage
Virtual healthcare services via Dialogue via Sun Life
Employee and Family Assistance Program
Complete mental health support program
Personal Spending Account ($500 annually for healthcare, gym memberships, public transit, office supplies, or RRSP contributions)
Retirement plan with 100% RRSP matching by Valtech up to 4% through a Deferred Profit Sharing Plan (DPSP)
Flexible vacation policy
Personal Technology Reimbursement ($30/month)
Winter holiday closures
Flexible scheduling