Bilingual Senior Collector, TD Equipment Finance

TD•Montreal, QC

7d•CA$81,600 - CA$115,200•Onsite

About The Position

The Senior Collector role is part of the TD Equipment Finance Collections team. You will work closely with Operations, Credit, and Risk partners to manage delinquent accounts and support organizational objectives. This professional role focuses on providing specialized business services, advisory, or process/program support within defined parameters. It requires sound conceptual knowledge in the field of specialty, investigating and analyzing potential solutions, and ensuring processes and functional programs are implemented. The role executes work with some complexity, generally requiring a short to medium-term focus (weekly-monthly), and is accountable for one's own work and effective coordination of processes and information across related teams. The Senior Collector delivers on assigned initiatives/projects/programs with some direction from management.

Requirements

Undergraduate degree and/or 5+ years of commercial collections experience or equivalent.
Bilingual (English/French).
Strong knowledge of bankruptcy, receivership, and CCAA processes.
Solid understanding of security instruments and PPSA.
Strong analytical skills and advanced Excel proficiency.
Effective communication and organizational skills.
Ability to manage priorities with minimal supervision.
Commitment to service excellence and continuous improvement.

Responsibilities

Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve customer experience.
Manage a portfolio of medium- to high-risk delinquent loans and high-value collateralized accounts.
Develop and execute loss mitigation strategies on complex files.
Develop portfolio reports and conduct data analysis to support managerial oversight.
Prepare documentation in support of financial solutions for clients, including review and commentary on credit facility term sheets and timely completion of client presentations.
Proactively monitor accounts to identify issues, reduce delinquency, and minimize losses.
Manage insolvent accounts, including filing proof of claim and coordinating security releases to maximize recovery.
Lead by example while handling core responsibilities and additional assignments.
Collaborate with internal partners to resolve issues and achieve business goals.
Maintain professional relationships with internal and external customers.
Apply independent judgment while adhering to risk policies, procedures, and compliance requirements.
Contribute to the achievement of business objectives through exceptional customer service and risk support to increase profitability and enable business growth.
Support the promotion of products, sales, services and banking capabilities.
Contribute to business objectives for Operational Excellence.
Complete business processes and procedures in a timely and accurate manner.
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk activities as necessary.
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations.
Ensure necessary due diligence to support the accuracy of all customer transactions / activities.
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.