Senior Collector - Washington, DC

Clifford Chance•Washington, DC

21h•$88,000 - $100,000•Hybrid

About The Position

This is a key role designed to support the Collections Manager in achieving the firm's strategic objectives around growth and operational excellence. The Americas business currently has four locations with incomes of circa +$600m pa and 700 FTE, with ambitious growth plans over the next couple of years. The role will be based in one of the US offices and will support partners in that office and other offices, and client collections across all Accounts Receivable. This role involves attending meetings with partners, getting to know client payment processes and cycles to ensure prompt receipt of cash to CC. The role holder will need to ensure compliance to global finance policies and any external statutory requirements in regards to client money/Escrow/withholding tax. Accelerating cash receipts is a critical process in the Firm's growth ambitions, and prompt billing and resolving invoice queries a core focus of our good client relationships.

Requirements

Bachelor's degree in business, Accounting or Finance preferred.
3+ years of related Collections experience in a law firm environment/business professional sector preferred
Proven track record of strong rapport at all levels of an organization with both internal and external clients.
Ability to work under pressure and demonstrate flexibility with competing demands of internal and external clients.
Effective time management, organizational and interpersonal skills.
Strong written and verbal communication skills.
Must be detail oriented with the ability to readily identify issues that could impede processes while taking the initiative to provide solutions.
Systems experience of using AR/Debt management tools for focusing collections efforts and tracking queries.
Strong team collaborator – across teams internally, across markets, and globally.
Ability to work independently in a fast-paced, team environment with minimal supervision.
Must comply with the Firm's Agile Working Policy, which requires employees to work from the office at least three days per week.
Must be independently authorized to work in the United States
CPA

Responsibilities

Partner/Fee-earner collections meetings (working closely with billers to ensure seamless process, client agreement compliance and speedy query resolution).
Chasing outstanding debts using the collections processes (as applicable).
Investigating and resolving e-billing queries.
Liaising with Collections Manager and Collections team to deliver collections solutions for onward delivery to partners/fee-earners.
Timely escalation of queries with regard to speedy resolution of AR queries.
Regular updates to Get Paid collections tool used for work allocation, escalations, priorities, cashflow and estimates.
Timely and accurate escalation of outstanding bills at risk of non recovery and requiring a provision.
Build a network of client finance contacts.
Liaising with cashiers to assist with the daily and timely allocation of cash payments, client to office transfers and client funds reimbursements in accordance with the UK SRA client money rules.
Sharing knowledge with the team in order to provide a smooth service to internal and external clients.
Ad-hoc tasks as and when required