Senior Collections Specialists

Phoebe Putney Health System•Albany, GA

22h•Onsite

About The Position

This role supervises collection efforts for all self-pay accounts, providing monthly reports on productivity, account status, and collection efforts for both in-house and vendor accounts. The specialist will maintain in-house payment plans, monitor bad debt activities within the Patient Financial System to ensure policy guidelines are met, and possess an understanding of collection laws, insurance payer, and collection issues. The position utilizes available statutory and regulatory directives to secure payment for the organization, reviews and monitors assigned accounts for collection efforts while providing good customer service, and collects payments in accordance with health system policies. The specialist will identify issues contributing to account delinquency, report them to the Manager, and mail or fax correspondence to customers as necessary. Additionally, the role involves locating and monitoring overdue accounts using collection software and a predictive dialer, managing a full portfolio as a single point of contact, and ensuring minimum performance goals are met. Additional duties include adhering to hospital and departmental attendance and punctuality guidelines, aligning job responsibilities with the organization's core values, mission, and vision, performing other duties as required, and maintaining current knowledge in areas of responsibility, including specialty certification requirements. The specialist will attend staff meetings, complete mandatory in-services and requirements, and competency evaluations on time. They will demonstrate competency in providing age-specific customer service and wear protective clothing and equipment as appropriate.

Requirements

Associate's Degree in Business or health care OR High School Diploma or GED and 4 years additional relevant experience
3 years Experience in a collections role within a health care setting

Nice To Haves

Understanding of collection laws as well as insurance payer and collection issues

Responsibilities

Supervises the collection efforts of all self pay accounts
Provides and maintains monthly reports on productivity, account status and collection efforts of in house and vendor accounts
Maintains and monitors in house payment plans
Monitors the bad debt activities within the Patient Financial System to ensure policy guidelines are maintained
Timely review and monitor assigned accounts for collection efforts while providing good customer service
Collect payments in accordance with health system policies
Identify issues or concerns that attribute to account delinquency and report to Manager
Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account
Locate and monitor overdue accounts, using collection software and predictive dialer
Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met
Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs)
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills
Wears protective clothing and equipment as appropriate