Senior Collections Representative

Fairstone Bank•Toronto, ON

6d•CA$23 - CA$26•Hybrid

About The Position

Provide excellent service while ensuring exceptional results in the collection of financial loans. Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers. Use company specific policies and procedures to maintain and coordinate firm payment recovery. Assess and mitigate risk by referring accounts for further action. Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon. Achieve individual collection targets to meet Department and Company-wide goals. Complete other collection responsibilities, as assigned.

Requirements

Excellent verbal and written communication skills
Tech savvy
Proficient in Microsoft Office Suite and Outlook
English language proficiency for internal communication, documentation, reporting, and coordination with other departments across Canada (approximately 40% of the time)

Responsibilities

Contact past due customers through the appropriate channeling methods
Request and negotiate payment arrangements within authorized limits
Send correspondence to collection customers
Use company specific policies and procedures to maintain and coordinate firm payment recovery
Assess and mitigate risk by referring accounts for further action
Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon
Achieve individual collection targets to meet Department and Company-wide goals
Complete other collection responsibilities, as assigned