Senior Collections Representative
About The Position
The Senior Collections Representative (SCR) is responsible for the accounts receivable associated with Golden Gate OB/GYN. The SCR will be responsible for, but not limited to, the following: Claim submission, Cirius Claims edits, Payment Posting, Cirius Charge edits, RFI edits and lockbox reconciliation. The SCR will also be responsible for all follow-up on receivables associated with commercial, government, contracted and managed care insurance payers. The SCR will answer and resolve patient concerns through phone calls routed through the ACD system. The SCR must have excellent customer service skills with emphasis on phone etiquette and courteousness. All tasks associated with Golden Gate OB/GYN will be initiated and completed within the CureMD computer system. This SCR deals regularly with complex policy and procedural issues that involve contract compliance with regard to HMO and PPO payers. It is the SCR’s responsibility to communicate and coordinate with Golden Gate OB/GYN staff to ensure quality outcomes from all settings and situations associated with GG-OB/GYN. The SCR’s main task is to resolve all outstanding receivables through constant communication with the payers, patients, and other Golden Gate OB/GYN staff. All follow-up will be performed by accessing information by phone or through appropriate websites. The SCR will conform to all UCSF, MGBS, Golden Gate OB/GYN and Government HIPAA policies and procedures.
Requirements
- Excellent customer service skills with emphasis on phone etiquette and courteousness
- Must have excellent customer service skills with emphasis on phone etiquette and courteousness
- Deals regularly with complex policy and procedural issues that involve contract compliance with regard to HMO and PPO payers
- Communicate and coordinate with Golden Gate OB/GYN staff
Nice To Haves
- Experience with CureMD computer system
Responsibilities
- Claim submission
- Cirius Claims edits
- Payment Posting
- Cirius Charge edits
- RFI edits
- Lockbox reconciliation
- Follow-up on receivables associated with commercial, government, contracted and managed care insurance payers
- Answer and resolve patient concerns through phone calls routed through the ACD system
- Resolve all outstanding receivables through constant communication with the payers, patients, and other Golden Gate OB/GYN staff
- Perform follow-up by accessing information by phone or through appropriate websites
- Conform to all UCSF, MGBS, Golden Gate OB/GYN and Government HIPAA policies and procedures
Benefits
- Total compensation information available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
