Senior Collections Analyst

Arclin•Alpharetta, GA

19h•Remote

About The Position

Arclin is a global manufacturing company focused on operational excellence, digital transformation, and scalable business processes. As we continue to expand through organic growth, acquisitions, and enterprise-wide standardization initiatives, we are transforming our operations through SAP S/4HANA and strengthening our teams. To support this transformation, we are seeking a full-time, Sr. Collections Analyst to improve collections discipline, reduce past-due exposure, strengthening customer account visibility, and support standardized AR processes in a Shared Services environment. The Sr. Collections Analyst will manage complex B2B collections activity, account reconciliations, customer follow-up, and aging analysis in support of improved cash flow, reduced past-due balances, and stronger portfolio management.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field required.
4+ years of AR or collections experience, including at least 2 years of progressively increasing responsibility, required
Strong analytical and problem-solving skills with keen attention to detail
Proven ability to resolve complex customer account issues and disputes
Proficiency in Microsoft Office, including Outlook, Word, and Excel (PivotTables, XLOOKUP/VLOOKUP, reporting)
Strong communication and negotiation skills with customers and internal stakeholders.
Ability to manage multiple priorities and drive results in a fast-paced environment.

Nice To Haves

Experience with collection automation and workflow tools preferred.
Experience working with SAP, S/4HANA, JDE, HighRadius, BlackLine, or similar platforms

Responsibilities

Manage an assigned portfolio of strategic customer accounts and monitor outstanding balances.
Perform high-volume B2B collections through phone, email, and written correspondence while maintaining positive customer relationships.
Strategically reduce past-due balances and improve Days Sales Outstanding (DSO).
Review aging reports and prioritize collection efforts based on risk and exposure.
Track payment commitments and follow-up to ensure timely receipt.
Document all customer interactions and maintain accurate notes in SAP S/4HANA.
Perform collections analysis to identify trends and gaps.
Assist AR leadership with documentation and enhancement of collections processes and procedures.
Build and maintain professional relationships with sales, customer service, finance, and shared services.
Communicate professionally with customers about outstanding balances and disputes.