Collections Analyst

Kean Miller LLP•Baton Rouge, LA

7d•Onsite

About The Position

Kean Miller is seeking an experienced Collections Analyst in our Baton Rouge office. This role involves daily monitoring and management of aged accounts receivable, client communication to resolve outstanding balances, internal coordination with legal and billing departments, and ensuring compliance with collection regulations. The analyst will also be responsible for reporting, reconciliation, and identifying opportunities for process improvement to reduce days sales outstanding.

Requirements

Bachelor's degree in accounting, finance, or business administration preferred
Prior experience in accounts receivable management and collection preferred
Excellent problem-solving and research skills
Proficient in Microsoft Excel and Outlook
Experience with comprehensive accounting system preferred
Must convey a positive and professional image to clients and attorneys
Strong verbal and written communication, interpersonal, and organizations skills

Responsibilities

Daily monitor and work aged accounts receivable by identifying overdue invoices, as well as daily review of cash receipts collected.
Generate weekly AR reports with detailed notes on client collection status.
Initiate contact with delinquent account holders via phone, e-mail, and written correspondence to negotiate payment arrangements and resolve outstanding balances.
Document all collection activities and client interactions in the accounting system.
Respond to client billing inquiries and payment disputes in a timely and professional manner.
Escalate accounts to Collections Manager once standard collection efforts have been exhausted.
Coordinate with attorneys, legal assistants, billers, and the billing department to reconcile outstanding balances and resolve payment disputes.
Partner with Collections Manager to develop strategies for difficult accounts.
Regularly communicate the account status and collection progress to relevant stakeholders.
Prepare and distribute monthly client account statements.
Reconcile receivable sub-ledger balances and assist with month-end close activities related to collections.
Maintain accurate records of all collection actions, payment plans, and write off recommendations for review by the Collections Manager and Director of Accounting.
Work with the Collections Manager and the Firm’s General Counsel to ensure all collection activities comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA) where applicable and Louisiana state collection laws.
Identify trends and delinquent accounts and recommend process improvements to reduce days sales outstanding (DSO).