Senior COE Manager, GCM

DSV•Richmond, VA

1d•$121,200 - $140,000

About The Position

The Manager Center of Excellence provides critical support to global, regional, and local customer, data center, and internal account and operations teams. This role serves as the direct liaison to the customer in shaping the strategic direction of the Center of Excellence (CoE) program landscape, delivering standards and harmonization through effective program management and continuous improvement. The Senior COE Manager leads and shapes CoE activities and programs across areas including safety, security, sustainability, quality, IT systems, training, continuous improvement, operations excellence, and innovation. The role collaborates with GCM Business Management on strategy and growth, acts as a senior global interface with customer stakeholders, supports strategic planning and roadmap execution, and establishes continuous auditing and performance monitoring across global sites.

Requirements

At least 7 years of experience in operational roles in the contract logistics industry.
End-to-end experience across sales, strategy, consulting, and supply chain.
Expertise within the account industry and a high-level understanding of local market conditions.
Business degree required.
Fluent in English.
Ability and interest in collaborating with operations teams and client representatives to troubleshoot and solve problems.
Excellent verbal, written, and visual/presentation communication skills.
Interpersonal skills to develop strong working relationships across levels and geographies, and to influence, motivate, and inspire others.
Ability to question existing approaches and be proactive toward change.
Entrepreneurial-minded self-starter able to work independently, proactively, under pressure, and in a fast-paced, dynamic, changing environment.
Ability to think strategically and tactically to drive cross-functional initiatives.
Excellent organizational skills, ability to multitask and prioritize, and a program-management mindset focused on results and timelines.
Strong knowledge of Microsoft Office, especially Word for written guidance, Excel for quantitative analysis, and PowerPoint for presentations.

Nice To Haves

Master’s degree preferred.
Third-party logistics experience preferred but not required.
Additional language skills are highly beneficial.

Responsibilities

Manage GCM CoE activities and align program development with operations across safety, security, sustainability, quality, IT systems, training, continuous improvement, operations excellence, innovation, and related areas.
Drive and shape CoE programs focused on delivering best-in-class customer service; develop, align, and implement processes and tools to improve the business.
Lead communications about CoE program scope to promote company strategy and priorities.
Co-manage change management programs within the CoE scope that support customer strategy.
Identify, design, and implement continuous improvement initiatives, and measure and report their impact.
Collaborate with GCM Business Management to align strategy, future growth, and approaches to business growth and sustainment.
Build, maintain, and manage relationships across organizational levels and serve as the senior global interface with appropriate customer-side stakeholders, understanding their demands.
Help drive the GCM global strategic planning process and roadmap, including supporting programs.
Track strategic initiatives and ensure they are managed, delivered, and measured against customer goals.
Implement a continuous auditing culture for the CoE and drive performance across global sites through key-metric monitoring and escalation of risks and issues.
Communicate proactively across business units and organizational layers to gain feedback, buy-in, and alignment.
Drive identification and implementation of best-known methods and practices.