Senior Cloud Technical Lead

SAS • Ottawa, ON

1d • Hybrid

About The Position

The SAS Cloud Operations team is looking for a Senior Cloud Technical Lead to provide technical leadership for our customer engagements running in our cloud. In our rapidly growing team, you will have exciting opportunities to collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.
As a Senior Cloud Technical Lead, you will:
Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
Oversee and approve all changes for assigned customers.
Consult with customers as you learn their business and understand how SAS drives their business outcomes.
Deliver excellent customer service using a customer first and continuous improvement mindset.
Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
Participate and share lessons learned through a Community of Practice with global CTL’s.
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Requirements

• Candidates must be fluent in both French and English to effectively communicate with customers.
• Candidates must be eligible to obtain Canadian government security clearance and maintain the clearance throughout their employment as they will work in a protected space.
• 8+ years of technical experience including:
• 3 years of experience in consulting, systems support, customer support, or training for enterprise class software.
• 3 years of experience with UNIX or Linux supporting enterprise class applications.
• Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
• Experience with containers, container-based applications, and/or container orchestration tools.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

• Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
• Experience with Python, Ansible, or Kubernetes
• Scripting experience (bash, powershell, etc)
• Experience with SAS
• Ability to travel up to 10% of the time.

Responsibilities

• Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
• Oversee and approve all changes for assigned customers.
• Consult with customers as you learn their business and understand how SAS drives their business outcomes.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
• Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
• Participate and share lessons learned through a Community of Practice with global CTL’s.

Benefits

• Comprehensive medical, prescription, dental and vision plans and a health care spending account.
• Short- and long-term disability plans.
• Group RRSP matching program.
• Gym membership and fitness equipment reimbursement.
• Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
• Programs that reduce stress and distractions to help you remain healthy and productive.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior